Regional Industrial Account Representative

AH Group; North Charleston (SC); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401(k) with Company Matching

Paid Time Off (PTO)

Company-provided vehicle and gas card

Job summary

AH Group is seeking a Regional Industrial Account Representative in North Charleston, SC. This field-based role manages key industrial accounts within a 60-mile radius, travels locally using a company vehicle, and handles parts logistics from customer sites to the processing facility.

The role emphasizes strong customer relationships, proactive issue resolution, and opportunity spotting to grow AH Group’s footprint across sites. A valid driver’s license and exceptional communication are required.

Qualifications

• Valid driver’s license with clean record.
• Excellent written and verbal communication.
• Strong sense of urgency and ability to prioritize across accounts.
• Customer-first mindset and relationship growth focus.
• Strong organizational skills and attention to detail.
• Comfort with lifting/moving industrial parts.
• Proficiency with basic data entry and computer use.
• Reliable, punctual, self-directed in a multi-site territory.

Responsibilities

• Maintain primary contact across assigned customer facilities and manage key accounts.
• Drive a company vehicle within a 60-mile radius; transport failed parts to processing location.
• Identify and prioritize parts urgency and production impact.
• Enter and maintain part data in the ERP system in real time across accounts.
• Look for opportunities to expand AH Group’s footprint at each site.
• Communicate with suppliers to follow up on orders and expedite parts.
• Coordinate shipping/receiving and document discrepancies.
• Provide timely updates and resolve issues to protect customer relationships.

Skills

Driver's license

Exceptional communication

Urgency & prioritization

Customer-first mindset

Organization & detail

Physical tasks ability

Data entry

Independent work

Education

High school diploma or equivalent

Tools

ERP systems familiarity

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Regional Industrial Account Representative

North Charleston, SC, US

5 days ago Requisition ID: 1126

Salary Range: $70,000.00 To $75,000.00 Annually

Local Multi-Site | Industrial Repair Operations

Travel: Local only, within a 60-mile radius — company vehicle and company-provided gas card provided

About AH Group

At AH Group, our mission is clear: to be the global leader in providing comprehensive repair solutions for the manufacturing and industrial automation industries. We pride ourselves on exceptional customer service, fast turnarounds, and clean, organized execution in everything we do.

Position Summary

We are seeking a Regional Industrial Account Representative to join our growing team. This field-based, customer-facing role is responsible for managing key accounts, identifying growth opportunities, and serving as the frontline representative of AH Group within a 60-mile radius. From engaging with stakeholders to transporting repair parts using a company-provided van, this role blends strategic account management with hands-on logistics. A strong customer-first mindset is essential to success.

Key Responsibilities

• Multi-Site Customer Relationship Management:Serve as the primary point of contact across all assigned customer facilities. Build trust at each site, provide proactive status updates on open parts, and identify opportunities to deepen the relationship and grow the account.
• Local Travel & Parts Transport:Drive a company-provided vehicle, equipped with a company gas card, between assigned customer sites on a daily or near-daily basis within a 60-mile travel radius. Transport failed parts from customer facilities to the local AH Group processing location, as needed. No overnight travel required — all stops are within the local service area.
• Parts Identification & Collection:Proactively gather failed industrial components from designated areas at each facility, as needed. Assess and prioritize based on urgency and production impact.
• Inventory & ERP Data Entry:Accurately enter and maintain part data and transaction records in real time across all accounts. Full ERP training provided.
• Account Growth & Customer Service:Look for ways to expand AH Group's footprint at each site — additional service lines, increased volume, or new stakeholders. Treat every interaction as a chance to reinforce reliability and uncover opportunity.
• Supplier & Vendor Communication:Maintain proactive communication with suppliers and vendors to follow up on open orders and expedite critical shipments.
• Shipping & Receiving:Coordinate the shipping and receiving cycle for parts moving between customer sites, the local processing facility, and repair vendors, as needed. Verify counts, inspect condition, and document discrepancies.
• Downtime Prevention:Understand each customer's production priorities and treat at-risk or down machines as the highest priority, driving resolution with urgency.
• Documentation & Reporting:Maintain accurate records of parts transactions, site visits, and customer communications across all accounts.

Qualifications

Required

• Valid driver's license with a clean driving record; comfortable driving between multiple sites daily
• Exceptional communication skills — written, verbal, phone, and in-person — with plant personnel, customer management, and suppliers
• Strong sense of urgency and ability to prioritize across multiple accounts in a fast-paced environment
• Customer-first mindset with a commitment to building and growing relationships, not just maintaining them
• Strong organizational skills and attention to detail; able to manage multiple open transactions across sites without losing accuracy
• Comfortable performing physical tasks including lifting, handling, and moving industrial parts
• Basic computer proficiency; comfortable with data entry and learning new software systems
• Reliable, punctual, and self-directed — able to operate independently across a multi-site territory with a high degree of ownership

Preferred

• Experience in a customer-facing or account management role in manufacturing, industrial, or supply chain environments
• Familiarity with ERP or inventory management systems (full training provided)
• Background in parts, logistics, procurement, or vendor management
• Experience working across multiple sites or territories

Physical Requirements

• Lifting and carrying industrial parts and components; weights will vary (up to 40 pounds)
• Extended periods of standing, walking, and driving throughout the workday
• Bending, reaching, and hands-on handling of parts across multiple facilities
• Exposure to noise, machinery, and industrial conditions typical of active manufacturing plants

Brief Scope of Work

On a daily basis, the Industrial Account Representative will:

• Drive between assigned customer sites within the local territory to identify and collect failed or flagged industrial parts
• Transport parts to the local AH Group processing facility
• Enter and update part data and transactions in the ERP system across all accounts
• Communicate proactively with suppliers and vendors to manage open orders and expedite critical parts
• Coordinate inbound and outbound shipments; verify and document all activity
• Serve as the on-the-ground point of contact for each customer — providing updates, resolving issues, and identifying opportunities to grow the relationship

AH Group offers a competitive benefits package for full-time employees, including:

• Health Insurance
• Vision Insurance
• 401(k) with Company Matching
• Paid Time Off (PTO)
• Company-provided vehicle and gas card for all job-related local travel

AH Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.