Regional Hub Technician - Alabama

Musco Lighting; Birmingham (AL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading lighting solutions company is seeking a Regional Hub Technician for its Birmingham, Alabama office. The role involves performing maintenance, repair, and inspection of lighting products while ensuring safe operation of equipment and maintaining communication with customers. Candidates should have relevant technical skills, a preference for electrical licensing, and the ability to handle extensive travel. Adaptability to new technologies is essential for success in this position, along with the ability to work independently in various conditions.

Qualifications

• An electrical license or the ability to obtain one is preferred.
• Ability to obtain and maintain a Drivers’ License is required, Class A Commercial Drivers’ License preferred.
• Compliance with Federal DOT rules and regulations, including drug testing.

Responsibilities

• Perform maintenance, repair, and inspection of equipment and products.
• Coordinate project time frames with customers and vendors.
• Provide detailed written field reports within a week of the project.

Skills

Basic electrical and mechanical skills

Excellent technical and problem-solving ability

Excellent verbal, written, and telephone communication skills

Basic computer, email, and internet skills

Ability to learn and adapt to changing technology

Strong personal initiative

Education

Post-high school education in mechanical or electrical trades or equivalent experience

Job description

Overview

Regional Hub Technician — The Musco Services Team has an opening for a Regional Hub Technician at our Birmingham, Alabama office. This position will perform maintenance, repair, and inspection of Musco's warranty product in the field while safely operating equipment and communicating with customers.

Essential Criteria

• Post-high school education (trade school or degree) in mechanical or electrical trades or equivalent experience preferred
• An electrical license or the ability to obtain an electrical license is preferred.
• Ability to obtain and maintain a Drivers’ License is required, Class A Commercial Drivers’ License is preferred.
• Basic electrical and mechanical skills and experience
• Electrical license or work toward obtaining preferred
• Excellent technical and problem-solving ability
• Excellent verbal, written, and telephone communication skills
• Strong personal initiative and ability to work with little supervision
• Basic computer, email, and internet skills for receiving work instructions and job reporting
• Ability to learn and adapt to changing technology
• Comply with Federal DOT rules and regulations, including drug and alcohol testing under the rules of the Federal Railroad Administration and a pre-employment physical and background check.

Roles And Responsibilities

• Perform maintenance, repair, and inspection of equipment and Musco warranty product
• Warranty repairs on lighting projects, which will require working from ladders, working in aerial lifts at the top of lighting poles, and climbing light poles and/or towers.
• Coordinate time frames for projects with customers, vendors, equipment and people resources for assigned projects
• Maintain consistent communication with Warranty Hub Manager regarding daily work duties and schedules
• Safe operation, and daily/weekly/monthly inspection of Musco aerial equipment assigned to regional hub
• Provide detailed written field reports and completion of required paperwork within one week of the project or assignment of paperwork
• Packaging and shipment of RMA related Musco part returns for evaluation and testing
• Provide leadership to crew and coordinate issues with vendors and customers on projects where Project Management responsibility has been assigned
• Drive and operate Musco equipment on service projects, which may require a Commercial Drivers’ License
• Make solid daily expense-related (financial) decisions.
• Other duties as assigned

Other Special Requirements

• Extensive daily travel (about 200-220 days per year) within the U.S. and, at times, abroad. Team members will be required to drive vehicles to the job site from the regional hub location, or from the previous day's location. Will often work alone but could work on a Team.
• Need to travel to regional hub to pickup equipment or parts as needed pending schedule and logistics.
• The primary warranty project travels within a 200 mile radius of regional hub, with roughly 100-150 overnight stays.
• Weekend and night work is required at times.
• Long and odd work hours are necessary at times. Will be working in the elements including heat, cold, and rain.
• Projects to service lighting poles or structures that are between 40 and 120 feet tall using aerial lifts or by climbing with approved fall protection equipment, in rare cases servicing heights of over 120 feet may be required.
• Working on mobile lighting crews may be needed at times.