Regional Hospitality Operations Leader

ARK; Baltimore (MD); On-site; USD 85,000 - 105,000; Full time

Job summary

ARK is seeking a Regional Director of Operations to lead multiple hotel properties within a designated region. You will drive guest satisfaction, revenue growth, and operational excellence while upholding brand standards and regulatory compliance.

The role focuses on strategic leadership, cross-functional collaboration, and performance-driven initiatives that align with company goals. Extensive travel and hands-on management are required.

Qualifications

• Proven ability to manage diverse teams and develop talent across multiple locations.
• Strong communication skills to lead meetings and present to stakeholders.
• Deep knowledge of hotel operations, including maintenance, housekeeping, F&B, and guest services.
• Experience budgeting, forecasting and financial reporting.
• Willingness to travel and be reachable for operation needs.

Responsibilities

• Provide timely performance reports and financial updates to owners and leadership.
• Recruit, train, and mentor a high-performing team across properties.
• Conduct property inspections and ensure franchise compliance and brand standards.
• Collaborate with sales to grow market share and maintain key client relationships.
• Foster a guest-centric culture and use feedback to improve service quality.

Skills

People management

Team leadership

Verbal & written communication

Hotel operations

Budgeting & forecasting

Overnight travel

Job description

ARK is seeking a Regional Director of Operations to lead multiple hotel properties within a designated region. You will drive guest satisfaction, revenue growth, and operational excellence while upholding brand standards and regulatory compliance.

The role focuses on strategic leadership, cross-functional collaboration, and performance-driven initiatives that align with company goals. Extensive travel and hands-on management are required.