Regional Hospitality Operations Leader

ARK

Baltimore (MD)

On-site

USD 85,000 - 105,000

Full time

2 days ago
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Job summary

ARK is seeking a Regional Director of Operations to lead multiple hotel properties within a designated region. You will drive guest satisfaction, revenue growth, and operational excellence while upholding brand standards and regulatory compliance.

The role focuses on strategic leadership, cross-functional collaboration, and performance-driven initiatives that align with company goals. Extensive travel and hands-on management are required.

Qualifications

  • Proven ability to manage diverse teams and develop talent across multiple locations.
  • Strong communication skills to lead meetings and present to stakeholders.
  • Deep knowledge of hotel operations, including maintenance, housekeeping, F&B, and guest services.
  • Experience budgeting, forecasting and financial reporting.
  • Willingness to travel and be reachable for operation needs.

Responsibilities

  • Provide timely performance reports and financial updates to owners and leadership.
  • Recruit, train, and mentor a high-performing team across properties.
  • Conduct property inspections and ensure franchise compliance and brand standards.
  • Collaborate with sales to grow market share and maintain key client relationships.
  • Foster a guest-centric culture and use feedback to improve service quality.

Skills

People management
Team leadership
Verbal & written communication
Hotel operations
Budgeting & forecasting
Overnight travel

Job description

ARK is seeking a Regional Director of Operations to lead multiple hotel properties within a designated region. You will drive guest satisfaction, revenue growth, and operational excellence while upholding brand standards and regulatory compliance.

The role focuses on strategic leadership, cross-functional collaboration, and performance-driven initiatives that align with company goals. Extensive travel and hands-on management are required.

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