Regional Hospital Liaison & Admissions Lead

Complete Care Careers; Madison (WI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Company-paid holidays

Career advancement opportunities

Job summary

Complete Care is seeking an experienced External Case Manager in the Madison region to serve as a vital link between hospitals, healthcare providers, and skilled nursing facilities by developing referral relationships, coordinating admissions, and ensuring seamless transitions of care.

This role focuses on hospital liaison, admissions, and healthcare business development, offering opportunities to build partnerships and impact patient outcomes.

Qualifications

• Bachelor's degree preferred or equivalent healthcare experience.
• Previous experience as a Hospital Liaison, Admissions Director, Admissions Coordinator, External Case Manager, or in healthcare business development strongly preferred.
• Skilled nursing, rehabilitation, hospital, or long-term care experience highly desirable.
• Proven ability to build and maintain professional relationships with referral sources.
• Excellent communication, organizational, and time management skills.
• Valid driver's license and willingness to travel throughout the Madison region.

Responsibilities

• Develop and maintain strong relationships with hospital case managers, discharge planners, physicians, and healthcare partners throughout the Madison region.
• Coordinate referrals and facilitate efficient admissions into Complete Care skilled nursing facilities.
• Partner with facility Admissions Directors and leadership teams to ensure timely communication and exceptional customer service.
• Conduct regular hospital and community visits to strengthen referral partnerships and identify new opportunities.
• Serve as the primary external liaison throughout the referral and admission process.
• Collaborate with clinical and operational teams to ensure smooth patient transitions.
• Track referral activity, maintain accurate documentation, and monitor admission trends.
• Represent Complete Care professionally at networking events, healthcare meetings, and community outreach initiatives.

Job description

Complete Care is seeking an experienced External Case Manager in the Madison region to serve as a vital link between hospitals, healthcare providers, and skilled nursing facilities by developing referral relationships, coordinating admissions, and ensuring seamless transitions of care.

This role focuses on hospital liaison, admissions, and healthcare business development, offering opportunities to build partnerships and impact patient outcomes.