External Case Manager (ECM)

Complete Care, Inc.; Madison (WI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off and holidays

Career advancement opportunities

Job summary

Complete Care in Madison, WI seeks an experienced External Case Manager to support our hospital partners and skilled nursing facilities, coordinating referrals and managing admissions across the region.

You will build strong relationships with hospital case managers, physicians, and leadership teams, ensuring timely communication and smooth patient transitions while traveling within the Madison region as needed.

Qualifications

• Bachelor's degree preferred or equivalent healthcare experience.
• Proven ability to build and maintain professional relationships with referral sources.
• Excellent communication, organizational, and time management skills.

Responsibilities

• Develop and maintain strong relationships with hospital case managers, discharge planners, physicians, and healthcare partners throughout the Madison region.
• Coordinate referrals and facilitate efficient admissions into Complete Care skilled nursing facilities.
• Partner with facility Admissions Directors and leadership teams to ensure timely communication and exceptional customer service.
• Conduct regular hospital and community visits to strengthen referral partnerships and identify new opportunities.
• Serve as the primary external liaison throughout the referral and admission process.
• Collaborate with clinical and operational teams to ensure smooth patient transitions.
• Track referral activity, maintain accurate documentation, and monitor admission trends.
• Represent Complete Care professionally at networking events, healthcare meetings, and community outreach initiatives.

Skills

Relationship building

Communication

Time management

Education

Bachelor's degree or equivalent healthcare experience

Job description

Complete Care is seeking an experienced and relationship-driven External Case Manager to support our Madison Region. This position serves as a vital link between hospitals, healthcare providers, and our skilled nursing facilities by developing referral relationships, coordinating admissions, and ensuring seamless transitions of care.

This is an excellent opportunity for a healthcare professional with strong hospital liaison, admissions, or healthcare business development experience who enjoys building partnerships and making a meaningful impact on patient outcomes.

Responsibilities

• Develop and maintain strong relationships with hospital case managers, discharge planners, physicians, and healthcare partners throughout the Madison region.

• Coordinate referrals and facilitate efficient admissions into Complete Care skilled nursing facilities.

• Partner with facility Admissions Directors and leadership teams to ensure timely communication and exceptional customer service.

• Conduct regular hospital and community visits to strengthen referral partnerships and identify new opportunities.

• Serve as the primary external liaison throughout the referral and admission process.

• Collaborate with clinical and operational teams to ensure smooth patient transitions.

• Track referral activity, maintain accurate documentation, and monitor admission trends.

• Represent Complete Care professionally at networking events, healthcare meetings, and community outreach initiatives.

Qualifications

• Bachelor's degree preferred or equivalent healthcare experience.

• Previous experience as a Hospital Liaison, Admissions Director, Admissions Coordinator, External Case Manager, or in healthcare business development strongly preferred.

• Skilled nursing, rehabilitation, hospital, or long-term care experience highly desirable.

• Proven ability to build and maintain professional relationships with referral sources.

• Excellent communication, organizational, and time management skills.

• Valid driver's license and willingness to travel throughout the Madison region.

Why Join Complete Care?

• Be part of one of the nation's fastest-growing post-acute healthcare organizations.

• Work alongside experienced clinical and operational leaders.

• Build lasting relationships that positively impact patient care and organizational growth.

• Comprehensive benefits package.

• Paid time off and company-paid holidays.

• Opportunities for career advancement and professional development.