Regional Health Care Associate Support Specialist

Planned Parenthood of Northern New England; Keene (NH); On-site; USD 51,000 - 57,000; Full time

Benefits offered by this job

No overnight hours

Paid Training for In-Demand Clinical技能

Collaborative Work Environment

Gain EPIC experience

Travel mileage reimbursement

Make a difference in community health

Job summary

Planned Parenthood of Northern New England is seeking a Regional Health Care Associate Support Specialist to backfill clinics across Manchester, Exeter, Derry, and the broader NH region. You’ll supervise HCAs, oversee venipuncture and vital signs, and ensure top-notch patient care while covering CTO, leaves, and vacancies.

Shifts include day/evening and some travel. The role emphasizes front-desk and clinical support, with training provided and a strong focus on customer service and patient

Qualifications

• High School Diploma or equivalent is required.
• Experience working with diverse communities and commitment to diversity, equity and inclusion in health care.
• Strong commitment to customer service and patient satisfaction.
• Flexibility to adapt to shifting schedules and sites across NH.
• Two to three years of health care and patient care experience preferred.
• Willingness to travel within the NH region and work across multiple sites.

Responsibilities

• Mentor HCAs in venipuncture, injections, vital signs, patient intake, screening and informed consent, and document lab testing.
• Assist patients with financial screening and determine eligibility for state-funded insurance programs.
• Check patients in and out; verify charges and insurance billing as appropriate.
• Be the EHR system subject matter expert, including templates and documentation standards.
• Clean and restock exam rooms as needed.
• May perform and mentor lab tests and ultrasonography after training and privileging.

Skills

Customer service

Flexibility

Communication

Diversity & inclusion

Healthcare experience

Teamwork

Education

High School Diploma or equivalent

Tools

EPIC

Job description

POSITION TITLE

Regional Health Care Associate Support Specialist

LOCATION

Primary work site in Manchester, Exeter or Derry, NH. Covering the NH region, including Keene, NH.

HOURS

Full Time , 37.5 hours/week, Hourly (Non-Exempt)

UNION MEMBERSHIP

This position is represented by MSEA union in ME

POSITION PURPOSE

The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.

This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

YOUR DAY- TO-DAY RESPONSIBILITIES

• Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs, patient intake, screening, education, and informed consent for all PPNNE services and documenting appropriate lab testing
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.
• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate
• Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
• Clean and restock exam rooms as needed.
• May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed

JOB PERKS

• Work with a group of dedicated professionals
• No overnight hours
• Paid Training for In-Demand Clinical Skills - We invest in your growth by covering training costs for essential clinical skills - training you’d typically pay for out of pocket.
• Collaborative Work Environment - PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike
• Gain experience with a trusted leader in affordable, high quality, health care
• Experience using the Electronic Medical Records program EPIC
• Travel Milage Reimbursement
• Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION

• Pay Range - The range of pay for this role begins at $25.71 per hour
• Multilingual Skills: HCAs with proven Multilingual skills will receive a differential for each hour (or any portion thereof) where they provide interpretation services or Multilingual skills

BENEFITS

• Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
• 403b retirement account and 2% employer match eligibility
• Employee Assistance Program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES

• High School Degree or Equivalent
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Commitment to customer service and satisfaction
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in
• Two to three years of health care and patient care experience preferred
• Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours
• Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.