Health Care Assistant / Medical Assistant

Planned Parenthood of Northern New England; Sanford (ME); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

No overnight hours

Paid Training for In-Demand Clinical技能

Travel Mileage Reimbursement

Collaborative Work Environment

EPIC EMR experience

Make a Difference!

Job summary

Planned Parenthood of Northern New England (PPNNE) is hiring a Health Care Associate (HCA) in Sanford, ME. In this full-time, non-exempt role you will be the first point of contact for patients, delivering compassionate administrative and clinical support within our health center.

You will greet patients, assist with check-ins, insurance, scheduling, and use the EPIC EMR system. The position offers comprehensive benefits, paid training, and opportunities to grow within a trusted leader in

Qualifications

• High school diploma or equivalent required.
• Commitment to customer service and satisfaction.
• Experience with diverse communities and health equity.
• Knowledge of and comfort with PPNNE services.

Responsibilities

• Greet and help patients with check-ins, check-outs, and questions about their visit.
• Assist patients with insurance, payments, scheduling and eligibility for state funded plans.
• Handle calls, scheduling, records, and follow clinic procedures.
• Maintain patient flow and keep space clean and organized.
• Perform basic medical tasks: vital signs, blood draws, injections, lab assistance.
• Provide patient education, counseling and ensure informed consent.
• Use EHR (EPIC) for documentation and support clinicians.

Skills

Customer service

Flexibility

Creative thinking

Diversity engagement

Knowledge of PPNNE services

Education

High School Degree or Equivalent

Job description

POSITION TITLE:

Health Care Associate (HCA)

LOCATION

Sanford, ME

HOURS:

Full Time 37.5 hrs/wk, Hourly (Non-Exempt)

UNION MEMBERSHIP:

This position is represented by MSEA union in ME

POSITION PURPOSE:

HCAs support the delivery of comprehensive sexual and reproductive healthcare by serving as the first point of contact for patients in our health centers, administratively and clinically. This role will ensure outstanding customer service while also working in collaboration with the health center team to provide high-quality, patient-centered care.

YOUR DAY- TO-DAY RESPONSIBILITIES:

• Administrative
• Greet and help patients with check-ins, check-outs, and any questions they have about their visit
• Assist patients with insurance, payments, scheduling and assess eligibility for state funded insurance plans and/or other programs
• Handle tasks like answering calls, scheduling appointments, keeping records, and following clinic procedures
• Keep track of patient flow, ensure things run smoothly, and maintain a clean and organized space
• Clinical
• Perform basic medical tasks like taking vital signs, drawing blood, giving injections, and assisting with lab tests
• Provide patient education, counseling, and ensure informed consent for services
• Use the Electronic Health Record (EHR) system for documentation and provide support to clinicians as needed
• Maintain clean, stocked exam rooms and assist with clinical tasks after completing required training

JOB PERKS:

• No overnight hours
• Paid Training for In-Demand Clinical Skills - We invest in your growth by covering training costs for essential clinical skills—training you’d typically pay for out of pocket.
• Travel Mileage Reimbursement
• Collaborative Work Environment - PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike
• Gain experience with a trusted leader in affordable, high quality, health care
• Experience using the Electronic Medical Records program EPIC
• Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION:

• Pay Range - The range of pay for this role begins at $22/hr
• Bilingual Skills: HCAs with proven multilingual skills will receive a differential for each hour (or any portion thereof) where they provide interpretation services or bilingual skills

BENEFITS:

• Up to 3 weeks paid time off (increases with tenure) & up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Account to cover portion of medical deductible costs
• 403b retirement account and 2% employer match eligibility
• Employee assistance program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES:

• High School Degree or Equivalent
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Commitment to customer service and satisfaction
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE) was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.