Regional Health Care Associate Support Specialist

Planned Parenthood of Northern New England; Biddeford (ME); On-site; USD 34,000 - 36,000; Full time

Benefits offered by this job

Dedicated professionals

No overnight hours

Paid training

Collaborative environment

Gain experience

EPIC EMR

Travel mileage

Make a Difference

Job summary

Planned Parenthood of Northern New England seeks a Regional Health Care Associate (HCA) Support Specialist to help health centers across Maine. The role is full-time, non-exempt, with shifts across Portland, Biddeford, Sanford or Topsham and regional coverage.

You will train staff, perform venipuncture and vital signs, screen patients financially, and manage intake using EPIC. Some evenings and travel between sites are required to ensure high-quality, patient-centered care.

Qualifications

• Experience delivering patient-focused service in diverse settings.
• Commitment to diversity, equity and inclusion in health care.
• Strong customer service mindset and teamwork.
• Knowledge of Planned Parenthood services is a plus.
• Willingness to learn and adapt to site needs.

Responsibilities

• Perform clinical support (venipuncture, injections, vital signs) and front-desk duties.
• Assist with financial screening and eligibility for state-funded programs.
• Check-in/out patients and ensure accurate charges and billing.
• Serve as EHR subject matter expert and ensure compliant documentation.
• Restock exams rooms and support cross-site coverage as needed.

Skills

Customer service

Multicultural experience

Flexibility

Education

High School Diploma or GED

Tools

EPIC EHR

Job description

POSITION TITLE: Regional Health Care Associate Support Specialist

LOCATION: Primary work site in Portland, Biddeford, Sanford or Topsham. Covering the ME region.

HOURS: Full Time , 37.5 hours/week, Hourly (Non-Exempt)

UNION MEMBERSHIP: This position is represented by MSEA union in ME

POSITION PURPOSE

The Regional Health Care Associate (HCA) Support Specialist supports health centers by facilitating onsite training of new and tenured staff. The HCA Support Specialist also provides coverage for CTO, Leaves, Vacancies, Call outs. When supporting sites, the support specialist will serve as the first clinical point of contact for patients in our health centers and ensure outstanding customer service and patient satisfaction by collaborating with the team to provide high-quality patient centered care. Perform clinical support, front desk, and administrative functions in health centers.

This position is a flex position and will perform these duties across specified region(s) or health centers (including remote care team). Daily work location within the region will shift and be dependent on organizational needs. Day, evening, and occasional weekend shifts may be required to cover the open clinic hours and associated travel time.

YOUR DAY- TO-DAY RESPONSIBILITIES

• Accurately perform and mentor HCAs on a variety of medical services including but not limited to venipuncture, injections, and vital signs, patient intake, screening, education, and informed consent for all PPNNE services and documenting appropriate lab testing.
• Assist patients in financial screening, understand our fee schedule information, and assess eligibility for state funded insurance plans and/or other programs.

• Check patients in and out, confirming all charges are accurate and insurance is billed, or charges processed, as appropriate.

• Subject matter expert in the Electronic Health Record (EHR) system, templates, and compliance with medical documentation practices.
• Clean and restock exam rooms as needed.
• May perform and mentor laboratory tests/procedures, specialized consenting, and/or ultrasonography after appropriate training and privileging process has been completed.

JOB PERKS

• Work with a group of dedicated professionals
• No overnight hours
• Paid Training for In-Demand Clinical Skills -We invest in your growth by covering training costs for essential clinical skills—training you'd typically pay forout of pocket.
• Collaborative Work Environment – PPNNE upholds high workplace values and patient service standards, fostering respect, engagement, and teamwork to create the best experience for employees and patients alike.
• Gain experiencewith a trusted leader in affordable, high quality, health care
• Experience using the Electronic Medical Records program EPIC
• Travel Milage Reimbursement
• Make a Difference! - Make a direct impact in your community by providing patients with access to high quality & essential health care services

COMPENSATION

• Pay Range -The range of pay for this role begins at $25.71 per hour
• Multilingual Skills:HCAs with proven Multilingual skills will receive a differential for each hour (or anyportion thereof) where they provide interpretation services or Multilingual skills

BENEFITS

• Up to 3 weeks paid time off(increases with tenure)& up to 10 Paid Holidays
• Paid Parental Leave
• Medical, Dental & Vision Insurance
• PPNNE Funded Health Reimbursement Accountto cover portion of medical deductible costs
• 403b retirement account and 2% employer matcheligibility
• Employee Assistance Program (confidential counseling and resources)
• Employee referral bonuses
• Employer Paid Short Term Disability & Life Insurance

KNOWLEDGE, SKILLS AND ABILITIES

• High School Degree or Equivalent
• Ideal candidates will have experience working with people from diverse ethnic, linguistic, socioeconomic and cultural communities, as well as a demonstrated commitment to diversity, equity and inclusion and the intersection with health and social justice
• Commitment to customer service and satisfaction
• Knowledge of and comfort with all services provided by PPNNE
• Flexibility, initiative, creative thinking, and a willingness to learn and jump in

• Two to three years of health care and patient care experience preferred.
• Demonstrate flexibility and teamwork; understanding that staffing needs and schedules routinely fluctuate, which will require a flexible work schedule and/or additional work hours.
• Must have reliable transportation to facilitate working in all site locations within specified regions, possibly with limited notice.

WHY JOIN PPNNE?

Planned Parenthood of Northern New England (PPNNE)was founded on the belief that everyone has the fundamental right to make decisions about their bodies and reproductive futures free from harassment or fear. Working for Planned Parenthood is more than just a job. Joining Planned Parenthood means becoming part of a mission-driven movement, where your work will help make sexual and reproductive health care more accessible to all.

Interested applicants please submit a cover letter and resume by visiting our website at https://jobs.lever.co/ppnne.

Planned Parenthood of Northern New England welcomes diversity & is an Equal Opportunity Employer