Regional Head Portfolio Manager

Citizens; West Conshohocken (PA); On-site; USD 266,000 - 323,000; Full time

Job summary

Citizens is seeking a Regional Head Portfolio Manager in a senior leadership role overseeing underwriting and portfolio management for a large client portfolio. You’ll guide a team of portfolio managers, analysts, and leaders, ensuring credit solutions, collaboration across coverage teams, and adherence to policy while driving risk management and operational efficiency.

The role requires extensive banking experience, strategic oversight, and strong communication skills to lead complex credit

Qualifications

• 15+ years Commercial Banking experience with sole bank, agented and club deal Commercial Banking transactions.
• Balanced approach to enable focus on both business unit goals and risk management objectives.
• Strong understanding of general credit and risk principles, mitigants, and banking policies and procedures.
• Skilled at developing and implementing both strategic and tactical solutions in support of portfolio administration and business unit goals and objectives.
• Able to multi task and function under pressure to meet deadlines.
• Strong written and verbal communication and negotiation skills.
• Flexible change agent able to lead both process and organizational changes.
• Skilled at developing and executing on strategic solutions and systems in support of Portfolio Administration and business unit goals and objectives.
• Experience with direct reports who are managers.
• BA/BS degree, and/or MBA preferably in Finance, Business Administration or Accounting

Responsibilities

• Oversee the recruitment, training, coaching, assessing and development of portfolio management team leaders, portfolio managers and analysts within the division.
• Maintain an organization where PMs are empowered and highly engaged in delivering credit solutions to our clients and achieve strong collaboration among the coverage teams in the division.
• Approve credit requests based on delegated approval authority granted providing critical views on credit requests including new business, amendments, and restructures.
• Assess credit issues, performance and industry trends, appropriateness of structural terms and conditions, compliance with policy and underwriting guidelines and provide recommendations to improve structure and mitigate risks.
• Improve workflows, optimize resourcing, and build out an environment that supports the achievement of the division’s goals and budget.
• Design and implement new policies, procedures, strategies and process changes.
• Lead corporate initiatives related to model development, credit process improvements and/or stress testing.
• Build a strong control and early warning environment with timely periodic portfolio and Financial Reviews, ratings assessments, collateral monitoring, tickler reporting, and regulatory compliance to maintain portfolio quality.
• Achieve satisfactory or better ratings from credit review and compliance and meet compliance targets for annual reviews, risk ratings, and covenant compliance monitoring.
• Liaise with portfolio management team Leader, credit risk and workout colleagues on deteriorating credits. Partner with product and operations units to proactively manage issues so that revenue opportunities are maximized and customer satisfaction is maintained.

Skills

Commercial Banking

Credit risk

Portfolio management

Leadership

Communication

Strategic thinking

Education

BA/BS degree

MBA preferred

Job description

Description

The Regional Head Portfolio Manager is a senior level management position with direct supervision of the division’s team leaders, portfolio managers and credit analysts. The Regional PM is responsible for all aspects of underwriting & portfolio management including transaction structuring, pricing, due diligence, credit approval, portfolio monitoring and problem loan identification for a portfolio of hundreds of clients in the assigned portfolios.

Primary Responsibilities Include

• Oversee the recruitment, training, coaching, assessing and development of portfolio management team leaders, portfolio managers and analysts within the division.


• Maintain an organization where PMs are empowered and highly engaged in delivering credit solutions to our clients and achieve strong collaboration among the coverage teams in the division.


• Approve credit requests based on delegated approval authority granted providing critical views on credit requests including new business, amendments, and restructures.


• Assess credit issues, performance and industry trends, appropriateness of structural terms and conditions, compliance with policy and underwriting guidelines and provide recommendations to improve structure and mitigate risks.


• Improve workflows, optimize resourcing, and build out an environment that supports the achievement of the division’s goals and budget.


• Design and implement new policies, procedures, strategies and process changes.


• Lead corporate initiatives related to model development, credit process improvements and/or stress testing.


• Build a strong control and early warning environment with timely periodic portfolio and Financial Reviews, ratings assessments, collateral monitoring, tickler reporting, and regulatory compliance to maintain portfolio quality.


• Achieve satisfactory or better ratings from credit review and compliance and meet compliance targets for annual reviews, risk ratings, and covenant compliance monitoring.


• Liaise with portfolio management team Leader, credit risk and workout colleagues on deteriorating credits. Partner with product and operations units to proactively manage issues so that revenue opportunities are maximized and customer satisfaction is maintained.

Qualifications, Education, Certifications And/or Other Professional Credentials

• Requirements:


• 15+ plus years Commercial Banking experience with sole bank, agented and club deal Commercial Banking transactions


• Balanced approach to enable focus on both business unit goals and risk management objectives


• Strong understanding of general credit and risk principles, mitigants, and banking policies and procedures


• Skilled at developing and implementing both strategic and tactical solutions in support of portfolio administration and business unit goals and objectives


• Able to multi task and function under pressure to meet deadlines


• Strong written and verbal communication and negotiation skills


• Flexible change agent able to lead both process and organizational changes


• Skilled at developing and executing on strategic solutions and systems in support of Portfolio Administration and business unit goals and objectives


• Experience with direct reports who are managers


• BA/BS degree, and/or MBA preferably in Finance, Business Administration or Accounting

Hours & Work Schedule

• Hours: 40+


• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $266,000 - $323,000 per year, plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, relevant skills, and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Posting End Date: 10/31/2026