Regional General Adj-Inside

Crawford & Company; Peachtree Corners (GA); Remote; USD 85,000 - 105,000; Full time

Job summary

Crawford & Company seeks a Regional General Adjuster to lead complex claims from a remote setting in the USA. Ideal candidates have 2+ years of related claims experience, an active adjuster license, and strong investigation, liability analysis, and negotiation skills.

The role requires the ability to manage claims independently in a remote environment and deliver excellent customer service. Candidates should have strong communication skills, attention to detail, and the ability to mentor others.

Qualifications

• Requires active adjuster license in any state.
• Minimum 2+ years of related claims experience and strong investigation skills.
• Experience handling complex property or liability claims.
• Excellent communication and customer service abilities.
• Strong analytical and mathematical ability.
• Must be licensed as required by state and local jurisdictions.

Responsibilities

• Examine claims forms, policies and endorsements to determine coverage.
• Mentor adjusters and co-adjust losses with staff.
• Investigate claims by interviewing claimants, witnesses and others; obtain reports; inspect damage; consult with experts.
• Set estimated loss values for clients.
• Prepare reports with information required by clients and authorities.
• Communicate adjustment recommendations after determining liability.
• Recommend litigation when appropriate.
• Present evidence and serve as an expert witness when needed.
• Maintain compliance with regulations and quality standards.
• Support business development by making sales calls.

Skills

Related claims experience

Active adjuster license

Investigation

Liability analysis

Negotiation

Manage claims independently

Communication

Customer service

Basic computer knowledge

Education

Two years college / equivalent

Bachelor's degree preferred

Job description

Lead Complex Claims from Anywhere - Join Our Team as a Regional General Adjuster!

Location: Remote (USA) | West Coast candidates preferred

Work Setup: Work From Home (Non-Driving Role)

What We're Looking For

2+ years of related claims experience

Active Adjuster License required (any state)

Strong investigation, liability analysis, and negotiation skills

Ability to manage claims independently in a remote environment

Excellent communication and customer service abilities

• Requires two years college or an equivalent combination of education and experience; bachelor's degree preferred.
• Previous experience adjusting complex property or liability claims. General experience level in excess of 10 years handling claims or working within industry segment.
• Excellent knowledge of interpretation of insurance coverage, customs and practices.
• Good verbal and written communication skills.
• Excellent attention to detail.
• Strong analytical and mathematical ability.
• Strong organizational and interpersonal skills.
• Basic computer knowledge.
• Must be licensed as required by state and local jurisdictions. Must complete designated courses while in position in order to advance.

• Examines claims forms, policies and endorsements, client instructions and other records to determine coverage.
• Ability to mentor adjusters and co adjusting losses with other staff.
• Investigates claims and assisting other staff by interviewing claimants, witnesses and other interested parties; by obtaining official reports, by inspecting physical damage, by comparing claim information with evidence and/or by consulting with experts.
• Sets estimated loss values for clients.
• Prepares reports by collecting and summarizing information required by client, local, state and federal government and by Crawford & Company.
• Communicates adjustment recommendations to appropriate parties after determining liability.
• Recommends litigation when appropriate.
• Presents evidence and serves as an expert witness at legal proceedings.
• Maintains company reputation and insurance product integrity by complying with federal and state regulations and corporate quality standards.
• Maintains professional and technical knowledge through continuing education.
• Makes sales calls to solicit new business.