Regional Front Office Trainer

PDS Health; Lutz (FL); On-site; USD 57,000 - 86,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

Tuition Reimbursement

Child care assistance

401K

Paid time to volunteer in your local社区

Job summary

PDS Health is seeking a Front Office Trainer to lead regional onboarding and ongoing development for front office staff across the region. The role involves coaching, mentoring, and building a cohesive office culture between front and back office teams, with daily regional travel.

Ideal candidates have 3–5 years of training experience, strong operational know-how, and a professional demeanor in line with company policies. Bachelor’s degree preferred.

Qualifications

• At least 3-5 years of related training experience.
• Operational Management knowledge of Front Office best practices.
• Experience in training staff.
• Bachelor’s Degree preferred.

Responsibilities

• Conducts regional training to ensure Front Office positions are in compliance with state and federal mandatory regulations, following PDS best practices, and delivering the PPE
• Host training programs to implement best practices for front office staff for the region
• Provide feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices)
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies

Skills

Training experience

Front Office operations

Staff training

Education

Bachelor's Degree

Job description

Description

Overview

The Front Office Trainer will be responsible for Training and On-Boarding the front office staff for the assigned Region. This may include Receptionists, File Clerks, Specialty Benefits Coordinators, Operations Manager Trainees and Benefits Coordinators. The Front Office Trainer will develop team members through effective leadership, coaching, and mentoring of the Front Office Staff for the region. The Front Office Trainer will develop a culture where the Front Office Staff are fully integrated at the office level creating a cohesive office environment between the Front and Back Office Teams. The position includes daily travel to assigned offices in the region.

Responsibilities

• Conducts regional training to ensure Front Office positions are in compliance with state and federal mandatory regulations, following PDS best practices, and delivering the PPE
• Host training programs to implement best practices for front office staff for the region
• Provide feedback regarding specific tactics that change outcomes (including, but not limited to, those of a financial nature, or those that are patient-focused) so the rest of the organization can benefit
• Maintain strict compliance with State, Federal and other regulations (e.g., OSHA, WC, Dental Board, HIPAA, ADA, FEHA, DOL, HR policies and practices)
• Maintains an appropriate professional appearance and demeanor in accordance with Company policies

Qualifications

• At least 3-5 years of related training experience
• Operational Management knowledge of Front Office best practices
• Experience in training staff
• Bachelor’s Degree preferred

Benefits

• Medical, dental and vision insurance
• Paid time off
• Tuition Reimbursement
• Child care assistance
• 401K
• Paid time to volunteer in your local community

PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$57,390.00-$86,090.00 / Annually