Regional Flight Representative Manager (Long Island)

Mountfitchet Group; Uniondale (NY); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401K retirement plan

Life insurance

Paid maternity/paternity leave

Paid holidays

Generous vacation allowance

Job summary

Air Charter Service is seeking a Regional Flight Representative Manager for Long Island. You will lead the Flight Representative network across the U.S. and Canada, recruit and onboard staff, and deliver structured training to ensure consistent service standards.

You will coach a geographically dispersed team, manage escalation during live operations, and build strong FBO relationships while traveling as needed to support network growth and partnerships.

Qualifications

• Strong leadership experience managing a geographically dispersed team.
• Experience in recruitment, onboarding and retention of high-quality staff.
• Structured training design and delivery, onboarding programs and service standards.

Responsibilities

• Lead and develop Flight Representative network across the U.S. and Canada.
• Recruit, onboard and retain Flight Representatives to grow coverage.
• Design and deliver training programs and onboarding, checklists and guidance.
• Coach and develop a distributed team and act as senior escalation point during live operations.
• Build relationships with ACS Private Jets and Jet Card Managers to ensure client experience.
• Travel as required to strengthen partnerships and support network growth.
• Oversee scheduling, communication, and utilization of the Flight Representative network.
• Use data to drive continuous improvement and strategic growth.

Skills

Leadership

Recruitment

Training & Development

Aviation background

Operations management

Communication

Tools

CRM software

ATS

Job description

Regional Flight Representative Manager (Long Island)

• Full-time

WHO IS AIR CHARTER SERVICE

Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.

To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more!

With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.

ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.

A DAY IN THE LIFE

• Lead, manage and develop the Flight Representative network across the U.S. and Canada, setting clear expectations, recognizing strong performance and proactively addressing performance issues.
• Recruit, onboard and retain high-quality Flight Representatives, strategically growing the network and improving coverage across key private aviation locations.
• Design and deliver structured training and development, including onboarding programs, checklists, operational guidance and clear service standards to ensure consistency across the network.
• Bring strong aviation and business experience, with previous leadership experience and the confidence to manage, coach and develop a geographically dispersed team.
• Build trusted relationships across ACS Private Jets and with Jet Card Managers, working collaboratively to deliver reliable communication and an exceptional experience for clients.
• Act as the senior escalation point for Flight Representatives during live operations, remaining calm under pressure, making confident decisions and providing hands-on support before, during and after flights.
• Develop and maintain strong FBO relationships across North America, travelling regularly to strengthen existing partnerships and identify opportunities to support network growth. The role will remain primarily office-based, with travel undertaken as required.
• Manage and develop the Flight Rep Coordinator, ensuring effective scheduling, communication, organization and utilization of the Flight Representative network.
• Use reporting, coverage data and operational feedback to drive continuous improvement, identifying gaps, improving processes and supporting strategic growth of the department.
• Be a highly organized, adaptable and emotionally intelligent leader with excellent communication and relationship-building skills, strong attention to detail and the flexibility to travel and provide on-call support when operationally required.

WHAT DO WE LOOK FOR

• Strong attention to detail, organization skills and time management.
• Strong interpersonal skills, relationship building and emotional intellgience
• Adaptable, quick learner and team player.
• Excellent verbal and written communication skills
• Can commit to being on-call
• Previous leadership experience and managing a team
• Previous experience in recruitment and hiring
• Aviation background

TRAINING AND DEVELOPMENT

• Award-winning professional training and one-on-one mentoring
• International training based in our London HQ. Training and travel expenses are covered by us!
• Supportive balance between independent and team-oriented work

WHAT IS IN IT FOR YOU

• Clear path for career advancement
• Job stability and leadership support for development
• Affordable health, dental, and vision insurance plans
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start vacation time, and more earned each year
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more

Join Christina as she walks through what it really means to be one of our flight representatives. From checking the catering and reviewing final details with the crew, to ensuring the cabin is spotless and every last touch is in place, she’s there to ensure everything is up to scratch before departure!

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affi