Regional Fixed Operations Analyst

KIA Motors Group; Atlanta (GA); On-site; USD 63,669 - 82,795; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401(k) matching

Job summary

Kia Motors Group in Irvine, CA seeks a Regional Fixed Operations Analyst to support regional parts and service operations and customer loyalty programs. The role will help enhance dealer buying experiences and may serve as DPSM/RPSM in absence, with travel and relocation possibilities.

The position offers hands-on training across regional operations, with a long-term path to district management and relocation requirements. Exempt status and travel are involved.

Qualifications

• Bachelor’s degree or equivalent experience required.
• 0–3 years’ work or internship experience preferred.
• Wholesale and retail experience at dealership level is a plus.

Responsibilities

• Create, manage, implement, and execute reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use.
• Special emphasis on CSI, retention, warranty and parts sales reports.
• Manage CSI, retention, parts, warranty, training, and consumer affairs activities in the absence of RPSM or DPSM.
• Manage regional dealer training enrollments and assist Kia University to implement training schedules.
• Support the Region’s objectives and assignments as required by the Regional Parts and Service Manager.
• Create, develop and track the region’s Kia Dealer Business Plans; provide 1:1 assistance with DPSMs on action plans.

Skills

Retailer operations

Negotiation & resolution

MS Office

Verbal & written communication

Customer service

Education

Bachelor's degree or equivalent experience

Tools

MS Office

Job description

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.

Status: Exempt

General Summary

The purpose of this position is to support regional parts and service operations regarding the attainment of corporate objectives in service, parts, and customer loyalty. The Regional Fixed Operations Analyst will help to enhance KUS’s parts sales and retailer customers’ buying experience through implementation and use of KUS’s fixed operations marketing and customer loyalty programs within the retail network. The Regional Fixed Operations Analyst will also assume the role of DPSM and/or RPSM in their absence. This position will also support regional efforts to assure KUS’s service and parts policies, warranty procedures, and dealership fixed operations philosophies are understood and implemented within the regional dealer network.

This role offers hands‑on training and exposure to all areas of our Regional operations, with a path for career growth. It is designed as a management trainee position, with the long‑term goal of developing future District Managers, which will require field travel and relocation.

Essential Duties and Responsibilities

• 1st Priority – 30% Create, manage, implement, and execute reports, ad hoc requests and analyses for dealer, DPSM, RPSM and/or regional/corporate use. Special emphasis on CSI, retention, warranty and parts sales reports.
• 2nd Priority – 30% Manages and directs all CSI, retention, parts, warranty, training, and consumer affairs activities in absence of RPSM or DPSM.
• 3rd Priority – 20% Manage regional dealer training enrollments and assist Kia University to implement training schedules in accordance to regional needs and objectives.
• 4th Priority – 10% Support the Region’s overall objectives and assignments as required by the Regional Parts and Service Manager.
• 5th Priority – 10% Create, develop and track the region’s Kia Dealer Business Plans. Provide 1:1 assistance with DPSMs on developing dealer action plans.

Qualifications/Education

• Bachelor’s degree or equivalent experience required.

Job Requirement

Overall Related Experience:

• 0–3 years’ work or internship experience preferred.

Directly Related Experience:

• Wholesale and retail (at dealership level) experience a plus.

Position Requirements:

• Occasional travel may be required domestically and/or internationally.
• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
• Perform other duties as assigned.
• Ability to relocate to a new location if requested by company.

Specialized Skills and Knowledge Required

• Demonstrated evidence of retailer operations and business, either formal education or automotive related experience.
• Demonstrated ability to negotiate and resolve retailer and customer issues, consistent with KUS policies/procedures.
• Solid working knowledge of personal computers with a high level of experience with window-based and MS Office environments.
• Excellent verbal and written communications skills.
• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

$63,669.83 – $82,795.83

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUS complies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUSEEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.