Parts Ops and Communications Specialist

KIA Motors Group; Irvine (CA); On-site; USD 77,000 - 100,000; Full time

Benefits offered by this job

Premium medical, dental and vision for

401(k) plan matching up to 6%

Paid time off

Lease/purchase programs

Holiday shutdown

Volunteer hours

Campus amenities in Irvine

Job summary

Kia Motors Group is seeking a Parts Ops & Communications Specialist to support dealer operations, optimize parts availability, and enhance communication strategies. This onsite role in Irvine, CA focuses on SOP development, KPI monitoring, and cross-functional coordination.

The position emphasizes collaboration with Mobis Parts America, service providers, and internal teams to ensure operational excellence and customer satisfaction. Occasional travel may be required.

Qualifications

• Bachelor’s Degree in a related business field or equivalent combination of education and work experience.

Responsibilities

• Develop and maintain Standard Operating Procedures (SOPs) for dealer parts operations.
• Monitor critical parts supply and minimize backorder risk.
• Collaborate with Mobis Parts America CRM team to ensure alignment with standards.
• Track KPIs and report on service providers’ performance.
• Identify opportunities for remanufacturing programs and EV battery initiatives.

Skills

Communication skills

Critical thinking

Data analysis

Excel proficiency

People care

Excellence mindset

Team empowerment

Move together

Education

Bachelor’s degree in business or related field

Tools

ERP systems

Job description

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At Kia, we’re creating award-winning products and redefining what value means in the automotive industry. It takes a special group of individuals to do what we do, and we do it together. Our culture is fast-paced, collaborative, and innovative. Our people thrive on thinking differently and challenging the status quo. We are creating something special here, a culture of learning and opportunity, where you can help Kia achieve big things and most importantly, feel passionate and connected to your work every day.

Kia provides team members with competitive benefits including premium paid medical, dental and vision coverage for you and your dependents, 401(k) plan matching of 100% up to 6% of the salary deferral, and paid time off. Kia also offers company lease and purchase programs, company-wide holiday shutdown, paid volunteer hours, and premium lifestyle amenities at our corporate campus in Irvine, California.Status

Exempt

General Summary

The Parts Ops & Communications Specialist is the KUS parts subject matter expert (SME) in Parts Operations with a primary focus on supporting dealer operations, enhancing communication strategies, and ensuring the efficient flow of critical parts. This role is responsible for developing and maintaining Standard Operating Procedures (SOPs), monitoring critical parts supply, and ensuring alignment between KUS and its service providers to meet business needs and customer expectations.

This role directly contributes toParts revenue generationby optimizing availability of parts in limited supply and supporting dealer sales performance by reinforcing operational excellence with a customer-centric service focus. This position is onsite and located in our Irvine, CA office.

Essential Duties and Responsibilities

Priority 1 - 35%

Drive operational excellence by developing and reinforcing best practices that enhance that enhance efficiency, accuracy, and consistency across all parts operations.

Collaborate closely with the Mobis Parts America CRM team to ensure seamless communication, issue resolution, and alignment with KUS service standards.

Priority 2 - 25%

Monitor and manage critical parts supply and distribution across the dealer network by ensuring proper ordering controls to minimize downtime, improve availability, and support revenue generation.

Priority 3 - 20%

Oversee service providers’ performance and logistics operations through KPI tracking and reporting to ensure alignment with KUS business needs and customer satisfaction goals.

Priority 4 - 10%

Identify and implement new Remanufacturing program opportunities including but not limited to new EV battery programs. This should include financial flow, vendor contracts, and coordination with various organizations for quality and process approvals.

Priority 5 - 10%

Support ad hoc business needs related to parts operations required

Personally Performed Duties

• In coordination with Mobis Parts America and other Kia Parts service providers, resolve operational issues, improve service levels, and ensure alignment with KUS standards.
• Provide direct support for escalated dealer issues by collaborating with internal departments and external partners.
• Adjust Parts systems parameters as needed to support dealer operations.
• Develop, implement, and maintain Standard Operating Procedures (SOPs) to ensure consistency and efficiency across dealer parts operations as well as internal Parts programs, such as employee parts purchases.
• Work with PQ and Mobis teams to support service actions launch accuracy.
• Monitor and analyze critical parts supply metrics to ensure availability and minimize backorder risks.
• Track and report on key performance indicators (KPIs) related to parts operations and service providers’ performance.
• Support cross-functional projects and contribute to continuous improvement initiatives within the parts operations team.
• Perform ad hoc reporting, administrative tasks, and other duties as assigned by the manager.

Qualifications/Education

Bachelor’s Degree in a related business field or equivalent combination of education and work experience is required.

Job Requirement

Overall Related Experience

• 3–5 years of experience in automotive parts operations, logistics, or dealer support preferred.
• Experience in developing and implementing SOPs and process improvements.

Directly Related Experience

• 3+ years involvement in automotive service parts business preferably
• Proven track record in customer communication, issue resolution, and cross-functional coordination.
• Familiarity with ERP systems.

Position Requirements

• Occasional travel may be required domestically and/or internationally.
• May need to work additional hours outside of normal business hours as required by the job, including weekends or holidays.
• Perform other duties as assigned.

Specialized Skills and Knowledge Required

• Excellent written and verbal communication skills
• Advanced critical thinking skills
• Strong background in data analysis, forecasting, and KPI reporting.
• Advanced capabilities in MS Excel with proficiency in all other office suite products
• Care for People
• Chase Excellence Every Day
• Dare to Push Boundaries
• Empower People to Act
• Move Further Together

Pay Range

$77,105.26 -$100,226.82

Pay will be based on several variables that are unique to each candidate, including but not limited to, job-related skills, experience, relevant education or training, etc.

KUS provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, ancestry, national origin, sex, including pregnancy and childbirth and related medical conditions, gender, gender identity, gender expression, age, legally protected physical disability or mental disability, legally protected medical condition, marital status, sexual orientation, family care or medical leave status, protected veteran or military status, genetic information or any other characteristic protected by applicable law. KUScomplies with applicable law governing non-discrimination in employment in every location in which KUS has offices. The KUSEEO policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, discipline, termination and all other privileges, terms and conditions of employment.

Disclaimer: The above information on this job description has been designed to indicate the general nature and level of work performed by employees within this classification and for this position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.