Field Support Representative Diagnostic - Seacoast, NH

IDEXX; Concord (NH); On-site; USD 30,686 - 43,704; Full time

Benefits offered by this job

Hourly rates targeting: $27.00 per hour+

Opportunity for annual cash bonus

Benefits Day-One

On the job training and career advancement opportunities

Financial support and pet insurance

Job summary

IDEXX in Concord, New Hampshire is seeking a Field Support Representative to provide on-site training and technical support for veterinary diagnostic tools. The role requires 3+ years of veterinary practice experience and entails daily travel to customer sites, with up to 75% travel expected. Ideal candidates must possess excellent communication skills and be comfortable using technology. This position offers competitive hourly rates, benefits starting on day one, and opportunities for career advancement in a supportive environment.

Qualifications

• 3+ years experience working in a veterinary practice or familiarity with IDEXX products.
• Ability to build relationships with all personalities.
• Effective communication and collaboration with customers and colleagues.

Responsibilities

• Install and train clinic staff on IDEXX analyzers.
• Collaborate with internal teams to maintain customer accounts.
• Provide onsite technical support during critical visits.

Skills

Effective communication

Technical skills

Organizational skills

Active listening

Job description

Overview

We build some of the most innovative products in the veterinary diagnostic industry, each of which helps keep our pets happy and healthy. The veterinarians that use these tools rely on Field Support Representatives (FSR) to teach them how to make the best use of these machines and to troubleshoot if there are technical issues. We are looking for people who are expert communicators, are highly organized, and who treat every customer interaction with empathy and teamwork.

The Field Support Representative positions are field based. You will work and travel from a home office. You would utilize a wide array of programs to plan and strategize your customer visits enabling you to serve as a true IDEXX Ambassador and to be viewed by your customers as a trusted advisor. You would be accountable for managing your schedule based on the unique attributes and needs of your customers, while also keeping a focus on your own professional development and growth. Ideal candidate must live in the Seacoast NH area and be willing to travel within this territory and occasionally outside of this territory as needed. Learn more about Field Support opportunities: https://careers.idexx.com/us/en/field-support-representatives

What can you expect?

You can expect to have a dynamic and exciting career with IDEXX that utilizes your veterinary practice experience and technical skills, allows you to travel, meet new people, expand your knowledge and skill set, all while positively impacting the lives of pets and their owners. Our day to day consists of meeting new people and building relationships with our customers. Being able to build relationships and work as a positive team player is a must. You’ll be challenged every day as you work alongside the best team in the industry. The FSR role continues to evolve to best support our customers’ needs, so you can expect continued growth within your position through comprehensive training programs.

As an FSR you will work collaboratively with an internal team to develop strategies to maintain your Customer Accounts through education and other customer centric solutions. You would install and train the staff in the clinic on the best way to use IDEXX Analyzers (ProCyte, Catalyst One, SediVue, InVue). You would assist with critical customer need visits, providing onsite technical support when things are not going according to plan. No two days will ever be the same. As an FSR you would be expected to visit customers in the field every day; occasionally adjusting your schedule as needed to attend customer events and to accommodate visits to emergency practices.

Responsibilities

• Install and train clinic staff on IDEXX analyzers (ProCyte, Catalyst One, SediVue, InVue) and related workflows.
• Collaborate with internal teams to maintain customer accounts through education and customer-centric solutions.
• Provide onsite technical support during critical customer need visits.
• Travel to customer sites daily, adjusting schedules for events and emergency visits as needed.

What do you need to succeed?

• 3+ years experience working in a veterinary practice or applicable work experience and familiarity with IDEXX products.
• Ability to build relationships with all personalities and work as part of a supportive team.
• Effective communication and collaboration with customers, management, and peers.
• Ability to build strong customer and peer partnerships to gain confidence and trust.
• Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
• Active listening skills to discover customer needs and adapt approach accordingly.
• Comfort with learning and using technology such as computers, tablets and smartphones. Computer networking experience is a plus.

Shift Info / Travel

• Requires up to 75% travel (varies by region and may include travel outside of your territory).
• 5 days or more of car travel per week.
• 6-8 or more overnights per month (subject to change).
• Weekend hours and weekday overtime may be required. Overnight travel is required.
• Valid Driver’s License and clean driving record required.
• Requirement to currently reside in or be willing to self-relocate within the designated territory as advertised.

What You Can Expect From Us

• Hourly rates targeting: $27.00 per hour+
• Opportunity for annual cash bonus
• Benefits Day-One
• On the job training and career advancement opportunities (experience NOT required)
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, foundation donation matching, and more

Physical Demands And Work Environment

• Regularly required to stand and sit for extended periods; use hands and fingers to handle, squeeze, twist and manipulate objects, controls and tools.
• Occasionally required to climb, balance, bend, stoop, kneel or crouch.
• May be required to lift, move and carry up to 60 pounds.
• Specific vision abilities required include close vision, color vision, depth perception, and the ability to adjust focus.
• Hearing acuity sufficient to effectively communicate with customers and employees via telephone and in person.
• Fluency in the English language.
• Weekend hours and weekday overtime may be required.
• Extensive overnight travel required.
• Ability to travel and work internationally.

Why IDEXX?

We are proud of the work we do, because our work matters. IDEXX is an innovation leader in the industries we serve. We follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, ensure safe drinking water for billions, and help farmers protect livestock and poultry from diseases. We have customers in over 175 countries and a global workforce of over 10,000 talented people. We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. IDEXX provides competitive compensation, incentives, and benefits while offering purposeful work that drives improvement. Let’s pursue what matters together.

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.