Regional Field Service Technician I

Pomeroy; Council Bluffs (IA); On-site; USD 45,000 - 65,000; Full time

Job summary

Pomeroy is seeking a Regional Service Technician in Council Bluffs, IA to manage an assigned service zone and assist other zones to ensure service calls meet the Service Level Agreement.

You will troubleshoot hardware and software, perform break-fix work in a retail/office setting, maintain inventory and accurate ticket notes in our web-based system.

This role requires a valid driver's license, the ability to lift up to 50 pounds, and excellent customer service skills.

Qualifications

• High school diploma or equivalent required.
• Technical degree desired but not required.
• Industry certifications such as A+, Net+, Server+ are highly desired.
• Minimum 1 year POS repair or network/PC repair experience in retail/office setting.
• Must be safety oriented with clean MVR.

Responsibilities

• Manage assigned service zone and assist in other zones to meet SLA.
• Maintain company vehicle or mileage/insurance records if applicable.
• Perform break-fix IT hardware/software support in retail/office environments.
• Maintain inventory records and timely return of parts.
• Use web-based ticketing system to update tickets and document call notes, parts, and resolutions.
• Provide exceptional customer service and professional attire.

Skills

Customer service

Troubleshooting

Driving

Communication

Recordkeeping

Education

High School Diploma

AS/BS in Technical Field

A+ / Net+ / Server+

Tools

Ticketing software

Job description

Pomeroy is seeking a Regional Service Technician in Council Bluffs, IA to manage an assigned service zone and assist other zones to ensure service calls meet the Service Level Agreement.

You will troubleshoot hardware and software, perform break-fix work in a retail/office setting, maintain inventory and accurate ticket notes in our web-based system.

This role requires a valid driver's license, the ability to lift up to 50 pounds, and excellent customer service skills.