Regional Field Service Manager

Leica Biosystems Inc.; Raleigh (NC); Remote; USD 130,000 - 148,000; Full time

Benefits offered by this job

Bonus eligibility

401(k) plan

Medical/Dental/Vision insurance

Paid time off

Job summary

Leica Biosystems, a Danaher operating company, seeks a Regional Field Service Manager to lead Field Service Engineers across a region, ensuring exceptional customer experience and strong service metrics. The role is remote and field-based in the North Carolina and Washington D.C. area.

The position requires 6+ years in field service with 3+ years in leadership, plus travel up to 75%. A valid license and ability to lift up to 50 lbs are necessary.

Qualifications

• Bachelor’s degree required with 6+ years in Field Service, Customer Support, or similar service org.
• 3+ years of people leadership experience overseeing customer-facing or field teams.
• Proven track record managing customer escalations, service delivery and cross-functional partnerships.

Responsibilities

• Drive customer satisfaction and service execution with high-quality calls, installations and escalation resolution, focusing on first-time fix and uptime.
• Lead and develop a high-performing team of Field Service Engineers with clear expectations and accountability.
• Collaborate with Sales, Applications and Service Coordination to resolve customer needs and support growth.

Skills

People leadership

Customer support

Field service

Escalations

Education

Bachelor's degree

Job description

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. At Leica Biosystems, we’re not just shaping the future of cancer diagnostics — we’re transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you’re not just taking a job; you’re becoming part of a passionate team that knows every moment matters when it comes to cancer. You’ll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next‑generation, life‑changing therapies. Surrounded by a diverse and collaborative global community, you’ll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Regional Field Service Manager for Leica Biosystems is responsible for leading an assigned team of Field Service Engineers to deliver an exceptional customer experience, strong service execution, equipment uptime and consistent business results across the region. The Regional Field Service Manager has formal leadership responsibility for a defined team of Field Service Engineers and is accountable for the day-to-day execution and performance of the region. The role partners closely with Service Coordination, Applications and Sales to support customer needs, retain base business, execute quality installations and support continued growth. This position reports to the Director, Field Service West and is part of the Field Service Team. This position is located in the United States and will be a remote, field-based role in the North Carolina and Washington D.C. area.

In This Role, You Will Have The Opportunity To

• Drive customer satisfaction and service execution by ensuring timely, high-quality service calls, installations and escalation resolution, with a strong focus on first‑time fix and equipment uptime.
• Lead, develop and retain a high‑performing team of Field Service Engineers by setting clear expectations, driving accountability, coaching performance and strengthening technical capability.
• Partner closely with Sales, Applications and Service Coordination to resolve customer needs, retain base business, support successful installations and identify opportunities for continued growth.
• Own regional service performance through Daily Management, KPI review and corrective actions that improve customer experience, service quality, response time and productivity.
• Drive timely resolution of customer escalations, using customer and service data to understand root causes, prevent recurring issues and improve overall service performance.
• Build strong cross‑functional partnerships across Technical Assistance, Service Operations and Logistics to ensure seamless customer support and effective field execution.
• Drive continuous improvement through the Danaher Business System, including Kaizen, problem solving and other DBS tools, to improve service quality and operational performance.

The Essential Requirements Of The Job Include

• Bachelor’s degree with 6+ years of experience in Field Service, Customer Support or a similar service organization
• 3+ years of people leadership experience, including experience leading customer‑facing or field‑based teams
• Demonstrated experience managing customer escalations, service delivery and cross‑functional partnerships

Travel, Motor Vehicle Record & Physical/Environment Requirements

• This position requires up to 75% flying and/or driving travel, which may potentially include overnight stays, travel on short notice and for extended periods. Travel will primarily be domestic but may occasionally be international
• Must have a valid driver’s license with an acceptable driving record.
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Diagnostics and/or medical device industry
• Lean business systems, including Daily Management, Kaizen, and structured problem solving
• Working within a global, matrixed organization

Leica Biosystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Leica Biosystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The annual salary for this role is $130,000.00 - $147,500.00 USD. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

For more information, visit www.danaher.com.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. The U.S. EEO posters are available here.

We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or [e-mail].