Regional Field Service Manager

Benco Dental

Orlando (FL)

Remote

USD 190,000 - 230,000

Full time

14 days+

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Benefits offered by this job

Excellent Compensation Packages

Medical, Dental, and Vision Benefits Effective on Day 1

401k Package and Profit Sharing

College Tuition Savings Program

Job summary

A leading dental services company, based in Orlando, is looking for a Regional Field Service Manager. This role involves overseeing the installation and maintenance of dental equipment, while ensuring top-notch customer service. Suitable candidates will have an associate degree and substantial experience in the service industry. A strong commitment to teamwork and a professional attitude are essential. This is a full-time position offering excellent compensation and benefits.

Qualifications

5 Years’ Experience in a Service Industry.
Previous Management Experience.
Physical ability for routine walking, bending, and lifting.

Responsibilities

Assist and improve performance of service technicians.
Collaborate with Regional Sales Manager to achieve regional sales goals.
Ensure high customer service satisfaction rates.

Skills

Exceptional Time Management

Professional and Positive Attitude

Computer and Networking Experience

Exceptional Customer Service

Planning and Problem-Solving

Effective Interpersonal and Communication Skills

Education

Associate Degree in Business or BioMed Technology

Job description

Join to apply for the Regional Field Service Manager role at Benco Dental

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Join to apply for the Regional Field Service Manager role at Benco Dental

Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

Excellent Compensation Packages
Medical, Dental and Vision Benefits Effective on Day 1
401k Package and Profit Sharing
Associate Discounts and Community Giveback Programs
College Tuition Savings Program
Caring Family Culture Toward all Associates
Certified as a FORTUNE Great Place to Work
Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
Family owned for 90+ years

Position Summary

As a [REGION] Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

Exceptional Time Management
Professional and Positive Attitude
Computer and Networking Experience
Exceptional Customer Service, Planning, and Problem-Solving
Effective Interpersonal and Communication Skills while Presenting and Negotiating
Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

Assist, coach, evaluate, and improve performance of regional service/installation technicians
Collaborate with Regional Sales Manager to achieve regional labor sales goals
Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
Hold Service Technicians accountable for responsibilities
Coordinate/conduct regularly scheduled meetings with all Regional Personnel
Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

Education/Experience:

Associate Degree in: Business or BioMed Technology
5 Years’ Experience in a Service Industry
Previous Management Experience

Physical:

Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
Ability to work in tight spaces
Frequent traveling to customer sites (daily) and occasional use of power tools

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.

Seniority level