Field Service Manager

Benco Dental; Orlando (FL); On-site; USD 35,000 - 70,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Benefits

401k Package and Profit Sharing

Tuition Assistance

Paid Paternity and Maternity Leave

Job summary

A family-owned dental distributor, Benco Dental, is seeking a Field Service Manager to oversee the installation and maintenance of dental equipment across the region. This key position requires leadership in managing service technicians, excellent customer service skills, and a background in business or biomedical technology. Candidates should have significant experience in service industries and management, with a passion for providing high-quality customer care.

Qualifications

• 5 Years’ Experience in a Service Industry required.
• Previous Management Experience is necessary.
• Ability to work in tight spaces and frequently lift items.

Responsibilities

• Oversee installation, maintenance, and repair of dental equipment.
• Assist and coach regional service technicians to meet sales goals.
• Ensure compliance with customer and company specifications.

Skills

Time Management

Customer Service

Problem-Solving

Communication Skills

Education

Associate Degree in Business or BioMed Technology

Job description

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Regional Field Service Manager at Benco Dental

At Benco Dental, our company is our family, and we are looking for a new addition to assist us in Driving Dentistry Forward. Please review the description below carefully to ensure that this position is the perfect match for you!

What’s in it for YOU?

• Medical, Dental and Vision Benefits Effective on Day 1
• 401k Package and Profit Sharing
• Associate Discounts and Community Giveback Programs
• College Tuition Savings Program
• Caring Family Culture Toward all Associates
• Certified as a FORTUNE Great Place to Work
• Opportunities to Build a Better Benco through Diversity and Inclusion Resource Groups
• Family owned for 90+ years

Position Summary:

As a Regional Field Service Manager with Benco Dental, your position will oversee the installation, maintenance, testing, troubleshooting, and repairing of dental, radiography, and associated equipment for Benco customers in your region. Your role as a Service Manager is essential in ensuring compliance to customer specifications and company requirements, while observing that all functions are completed on time and within budget.

Do YOU Possess These Skills and Attributes?

• Exceptional Time Management
• Professional and Positive Attitude
• Computer and Networking Experience
• Exceptional Customer Service, Planning, and Problem-Solving
• Effective Interpersonal and Communication Skills while Presenting and Negotiating
• Field Repair in a Dental/Medical Environment

Do These Responsibilities Interest YOU?

• Assist, coach, evaluate, and improve performance of regional service/installation technicians
• Collaborate with Regional Sales Manager to achieve regional labor sales goals
• Ensure Service Technicians are following time and attendance reporting requirements while ensuring Tech PTO reflects assigned work
• Hold Service Technicians accountable for responsibilities
• Coordinate/conduct regularly scheduled meetings with all Regional Personnel
• Ensuring high customer service satisfaction rates

Do YOU Meet These Requirements?

• Education/Experience:
• Associate Degree in: Business or BioMed Technology
• 5 Years’ Experience in a Service Industry
• Previous Management Experience
• Physical:
• Routine walking, bending, kneeling, and squatting, sitting, standing, reaching, and twisting
• Frequently lifting/lowering/carrying/pushing/pulling 1 to 55 pounds, occasionally lifting/lowering/carrying/pushing/pulling 56 to 100 pounds
• Routine pushing, pulling, grasping and manual dexterity in the use of hands, arms and shoulders
• Ability to work in tight spaces
• Frequent traveling to customer sites (daily) and occasional use of power tools

Who We Are: It’s our Mission to Drive Dentistry Forward

Benco Dental, the largest privately owned, full-service dental distributor in the United States, has remained in the family since 1930—a family that now includes our more than 40,000 customers and over 1,500 associates in the 48 contiguous states.

We provide more supply and equipment options than any other full-service distributor, an offering enhanced by a comprehensive suite of services, including office design, equipment repair, practice coaching, financing and project management, wealth management and dental-specific technology solutions. These services are supported by over 400 professionally trained sales representatives and 300 factory-trained service technicians who begin every task by asking “What does the customer want?”

If you enjoy working for a progressive company who is committed to diversity in our workforce, who values all customers and associates, who also provides the opportunity for growth and development- we encourage you to learn more about our Benco family. We are looking for driven professionals who want to play a key role in our future success, while making a positive impact within our industry. Thank you for your interest in Benco Dental. We look forward to hearing from you!

We're proud to be an equal opportunity and affirmative action employer. At Benco Dental we celebrate our associates' differences to foster a culture of diversity and inclusion every day. Click here to learn more about how we promote Equal Opportunity and Diversity and Inclusion at Benco.

*This position is a field-based / territory-based / virtually- based / remote-based position that does not require consistently reporting to a physical Benco location.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service and Management

• Industries

  Medical Device

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

Paid paternity leave

Paid maternity leave

Pension plan

Tuition assistance

Student loan assistance

Disability insurance

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