Regional Field Operations Leader

Ferguson; Lexington (KY); On-site; USD 51,000 - 81,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

Ferguson seeks a Field Operations Manager for the Lexington, KY team to lead field operations, ensure safety and service quality, and optimize performance across multiple locations. The role emphasizes cross‑functional collaboration and data‑driven decision making.

The position reports to a Senior Manager and supports over 50 associates across six branches, driving efficiency, readiness, and continuous improvement in a fast‑paced environment.

Qualifications

• Bachelor’s degree or equivalent experience.
• Minimum of 5 years of field operations experience.
• Strong knowledge of operational workflows and field execution.
• Experience in decision making and working across multiple locations or job sites.

Responsibilities

• Oversee field operations across assigned regions or locations, ensuring safety, service quality, and operational performance targets are met.
• Monitor operational performance metrics (e.g., productivity, cycle time, labor efficiency, service outcomes) and use insights to guide improvements and inform leadership decisions.
• Provide operational guidance and recommendations to address risks, resource gaps, and process inefficiencies, escalating complex issues as needed.
• Advise on workflow, staffing, and resource priorities to maintain operational readiness and consistent execution across multiple locations.
• Influence execution standards and operational consistency across field teams without performing day‑to‑day tasks.
• Maintain presence in the field to validate execution, reinforce expectations, and identify opportunities for improvement.
• Drive operational continuity and readiness during peak demand, process transitions, or critical events.
• Ensure compliance with safety policies, regulatory requirements, and company standards.
• Analyze KPIs such as productivity, labor efficiency, service levels, and cost performance to inform decisions.
• Recommend and implement process improvements to address systemic issues and enhance efficiency.
• Provide input on workforce planning, talent development, and succession considerations within assigned operations.
• Influence operational investment decisions including asset utilization, capital planning, and process improvements.
• Partner with cross‑functional teams to align priorities with business objectives.

Skills

Power BI

O365

Field operations

Cross-location collaboration

Education

Bachelor’s degree or equivalent experience

Tools

Power BI

O365

Job description

Ferguson seeks a Field Operations Manager for the Lexington, KY team to lead field operations, ensure safety and service quality, and optimize performance across multiple locations. The role emphasizes cross‑functional collaboration and data‑driven decision making.

The position reports to a Senior Manager and supports over 50 associates across six branches, driving efficiency, readiness, and continuous improvement in a fast‑paced environment.