Regional Field Manager

Alacrity Solutions; Raleigh (NC); Remote; USD 60,000 - 70,000; Full time

Job summary

An established industry player is seeking a Regional Field Manager to lead customer service efforts in insurance claims. This role involves overseeing contractor performance, managing client relationships, and ensuring service level agreements are met. The ideal candidate will possess strong communication skills and a background in claims management. This remote position allows for flexibility while requiring travel across the assigned region. Join a forward-thinking company that values initiative and results-driven performance, and enjoy a comprehensive benefits package including medical, dental, and retirement options.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Paid Time Off

Paid Holidays

Employee Assistance Program

Short- and Long-Term Disability

Qualifications

• Experience in property insurance and claims adjusting preferred.
• Must be able to travel approximately 40% of the time.

Responsibilities

• Monitor contractor performance and manage client relationships.
• Mediate disputes and ensure service level agreements are met.

Skills

Customer Service

Claims Management

Communication Skills

Problem Solving

Negotiation

Education

Bachelor's Degree or equivalent work experience

Tools

Claims Management Software

Microsoft Office

Job description

Alacrity Solutions
Regional Field Manager

About Alacrity Solutions
Alacrity Solutions is a full end-to-end provider delivering streamlined insurance claims, repair, and recovery solutions. As one of the largest independent providers of insurance claims services in North America, we provide property, auto, heavy equipment, and casualty claims management services. Our staffing capabilities, temporary housing services, managed repair network, and subrogation services support a fully integrated solution for all your needs from first notice of loss through completion of repairs.By assembling the best service providers through strategic acquisitions and relying on the right talent, Alacrity Solutions provides consistent, professional, and scalable services throughout the entire claim handling and resolution process.To learn more, visit www.AlacritySolutions.com.


As the business leader in an assigned territory, the Regional Field Manager (RFM) is responsible for delivering top-notch customer service to clients, contractors (including other service providers), and property owners. Handling a case load of claims in excess of $50K, the RFM is the individual who oversees and manages the performance of contractors within the Alacrity network. The RFM ensures that required Service Level Agreements, as outlined by our contracts with clients, are not only met, but exceeded wherever possible. When challenges arise, the RFM must conduct issue mediation with the intent of identifying a resolution with the customer. This position will be based out of a home office within the region and will require the ability to travel throughout the assigned region.

Primary Duties include but are not limited to: (Reasonable accommodation may be made to enable qualified individuals to perform essential functions.)

• Actively monitoring contractor performance and managing zip codes, trades, carriers, and processes so that contractors are aligned with carrier client requirements.
• Work with insurance carrier clients to create strategies and methods for superior service.
• Maintain and support regional network relationships.
• Mediate disputes with a sense of urgency between the property owner, client, and the contractor.
• Actively review contractor performance with a view toward risk management, limiting financial exposure for Alacrity at both the contractor and market level.
• Actively work with our Risk Management team to address workmanship and liability related matters presented by customers.
• Discuss and demonstrate the full line of service offerings Alacrity can provide.
• Maintain an attitude that is results-driven, activity-oriented, and supportive of aggressive targets.
• Monitor time frames for the handling of individual claims by each contractor.
• Perform periodic property visits on selected projects to confirm work completion and insured satisfaction.
• Answer questions any party may have regarding the Alacrity network.
• Expand contractor base including locating, interviewing, and aiding their network experience.
• Proactively follow up leads and opportunities assigned by the Business Development team.
• Assist other departments within Alacrity such as recruiting, credentialing, accounting, risk, Restoration Review team, GC and Water Mitigation team, when escalated communication with the contractor is required.
• Facilitate regular territory meetings with the contractor network to review best practices and client expectations.
• Lead less tenured members of the RFM, CSG, and RFA team to better align processes and improve program performance.
• Perform other duties as assigned.

Skills & Requirements:

• Must have BA/BS or equivalent work experience.
• Property insurance/property claims adjusting experience preferred.
• Residential and/or commercial construction experience preferred.
• Willing to travel approximately 40% of the time. Must have reliable transportation.
• Claims management/estimating software systems a plus.
• Ability to work remotely and independently while remaining a member of the team.
• Excellent communication and customer service skills.
• Creative thinker and self-organizer who takes the initiative to deliver tasks to completion.
• Must be computer literate and comfortable with computer programs such as Microsoft Office.
• Ability to read and interpret documents such as procedure manuals.
• Ability to multi-task and properly manage their time.
• Ability to establish and maintain effective working relationships with external clients, internal functions and peers.
• Demonstrate a strong desire to solve customers’ problems.
• Ability to serve more than one customer with competing interests while maintaining professionalism and objectivity.

Supervisory Responsibilities:

• N/A

Physical & Mental Demands:
The physical demands described here are representative and must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is occasionally required to stand, walk and use hands to handle or feel.
• Ability to read, analyze, and interpret reports, and legal documents, respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community.

Starting salary range:
$60,000 to $70,000 – Based on experience and assigned territory

Job Specifics:

• A remote position
• Full-Time (M-F, 8am-5pm)

Travel Required:

• Yes- Willing to travel approximately 40% of the time.
• Must have reliable transportation.

Why Choose Alacrity:

• Benefits Package including Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid time off to include: flex time and sick time
• Paid Holidays

Affirmative Action/EEO Statement
Alacrity Solutions is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

How Long We Retain Personal Information:
We will keep your personal information for as long as necessary to fulfill legitimate business purposes and in accordance with applicable laws.