Regional Field Director, Therapy Access

United Therapeutics Corporation; Massachusetts; On-site; USD 171,500 - 245,000; Full time

Job summary

United Therapeutics Corporation seeks a Regional Field Director, Therapy Access to lead a regional team of Therapy Access Managers and drive compliant reimbursement education across PAH/ILD products. You’ll oversee daily TAM operations, share market insights from HCP requests, and coordinate cross-cover to ensure timely support.

The role requires extensive experience in reimbursement, payer dynamics, and contract strategies, with a focus on leading teams and navigating a complex US healthcare

Qualifications

• 12+ years of pharmaceutical/healthcare experience with focus in reimbursement, contract strategy, managed care, or related field.
• 5+ years of experience in claims reimbursement including coverage, coding, and payer processes.
• Deep market access and health care policy expertise.
• Demonstrated success in execution of launch strategies and payor dynamics.

Responsibilities

• Lead regional TAMs and set vision to achieve compliant objectives with Patient Relations alignment.
• Review HCP engagement trends to manage requests and share market insights.
• Coordinate cross-cover of HCP support requests to address gaps and ensure coverage.
• Establish rules of engagement for interactions with HCPs and internal stakeholders.
• Represent patient and stakeholder concerns and develop compliant solutions within regions.
• Drive accountability and identify scalable practices to address access barriers.
• Collaborate with Patient Relations to resolve program escalations and ensure positive experiences.
• Engage sales leadership to discuss regional trends and challenges, and drive proactive education.
• Monitor staffing projections and geographic distribution based on activity levels.
• Provide ongoing coaching and development to team members.

Skills

Reimbursement

Contract strategy

Managed care

Sales

Marketing

Healthcare policy

Team leadership

Education

Bachelor’s Degree in a relevant discipline

Master’s Degree in a relevant discipline

Job description

The job details are as follows:

California, US residents click here.

Who We Are

We are the first publicly‑traded biotech or pharmaceutical company to take the form of a public benefit corporation. Our public benefit purpose is to provide a brighter future for patients through the development of novel pharmaceutical therapies; and technologies that expand the availability of transplantable organs.

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA‑approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH‑ILD) and neuroblastoma, a rare pediatric cancer. Our near‑term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF).

The cure for end‑stage life‑threatening diseases like PAH, PH‑ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end‑stage organ diseases for which transplant is not currently an option.

Who You Are

The Regional Field Director, Therapy Access is responsible for leading an assigned region of the United Therapeutics (UT) Therapy Access customer‑facing team. The primary objective of this position is to manage daily operations of a team of regional field‑based Therapy Access Managers (TAMs) across geographically aligned regions. This role will also be responsible for cross‑covering to support HCP request for support on an as needed basis. The TAM team is responsible for providing reimbursement education to the UT franchise in a consistent and compliant manner.

• Lead a regional team of best‑in class Therapy Access Managers to support UT PAH and ILD products. Set the vision and strategy that enables successful achievement of objectives that are compliantly aligned with the Patient Relations Team.
• Review total HCP engagement trends within their assigned region to help manage request volumes, response efficiency and share market insights gained from HCP requests
• Coordinate and cross‑cover HCP support requests throughout their assigned region on an as needed basis to accommodate for TAM time off, to help resolve complex cases and to address any support gaps that arise
• Develop and convey a robust set of rules of engagement to interact with HCP customers and UT internal stakeholders in an appropriate and compliant manner
• Represent patients’/ customers’ / stakeholders’ concerns, priorities, and needs with internal stakeholders, and develop plans and innovative and compliant solutions to appropriately respond to those needs within their regions
• Facilitate a culture of accountability and compliance through ongoing cadence discussions with field leaders and internal partners to identify scalable business practices and to problem solve potential access barriers to UT products
• Work across the Patient Relations Team to assist with resolution of program escalations as required and ensure positive customer experiences
• Engage with sales leadership to discuss regional trends, challenges, and concerns
• Anticipate implications to patient access across UT products to allow for compliant proactive education to meet the market need
• Establish measurable performance parameters and monitor performance against those set parameters
• Establish and monitor staffing projections and geographic distribution based on anticipated activity levels
• Perform field ride‑alongs to ensure the team is appropriately and compliantly engaging with customers
• Provide frequent, ongoing performance feedback to all direct reports and foster a team oriented, supportive working environment
• Actively facilitate the growth and development of team members based on their needs, motivation and business requirements. Provide continual coaching, mentoring, and opportunities for improvement

Minimum Requirements

• Bachelor’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 12+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field or,
• Master’s Degree in a relevant discipline, preferably sciences, business, pharmacy, or healthcare with 10+ years of overall pharmaceutical, healthcare, and/or broadened industry experience with focus in reimbursement, contract strategy (if applicable), managed care, sales/marketing or related field
• 5+ years of experience in claims reimbursement including:
• Coverage, coding, billing and payment;
• Working with medical policy, managed care coverage processes and practices;
• Deep knowledge and working experience with both public and private payers;
• Working with Healthcare Practitioners and ancillary staff in a reimbursement role;
• Knowledge of HUB services to include: financial affordability programs, coordination and communication amongst support coordinators and the TAMs, providing field input for process improvement.
• Deep market access and health care policy expertise
• Demonstrated success in execution of launch strategies and plans
• Experience in Reimbursement, Specialty Pharmacy, Billing and Coding and Payor dynamics
• Ability to navigate through ambiguous and evolving US healthcare landscape
• Proven track record of building, developing, and motivating teams
• Ability to foster team effectiveness within team by sharing knowledge, experience, and information
• Ability to create an environment of continuous learning where team members feel challenged and engaged
• Ability to work cross‑functionally
• Highly effective communication and presentation skills
• Ability to manage greater than 50% travel

Preferred Qualifications

• 5+ years of experience with leading a regional or local team and managing and collaborating across multiple stakeholders
• Expertise in therapeutic space, practice dynamics, and common reimbursement and product program support-related needs

Location

United Therapeutics will only consider candidates who currently reside on the East Coast.

The salary range for this position is $171,500 - $245,000 and reflects our good‑faith estimate of the compensation for this role at the time of posting. An employee’s position within the salary range will be based on factors such as education, qualifications, experience, skills, geographic location, and business needs, as well as other factors permitted by law at the time of posting. This range may be modified in the future based on company and market factors.

At United Therapeutics, our mission and vision are one. We use our enthusiasm, creativity, and persistence to innovate for the unmet medical needs of our patients and to benefit our other stakeholders. We are bold and unconventional. We have fun, we do good.

Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more. For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities.