Access & Support Specialist II

United Therapeutics Corporation; Melbourne, Northern (FL, KY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical / dental / vision coverage

401(k) and ESPP

Paid time off & parental leave

Job summary

United Therapeutics Corporation is seeking an Access & Support Specialist II to assist patients and providers with prior authorizations, denials, and appeals. You will manage inquiries, gather benefits data, and coordinate with insurance plans and patients to ensure access to UT therapies.

The role emphasizes documentation, collaboration with the Field Reimbursement Management Team, and accurate record-keeping.

Qualifications

• Provide information to explain prior authorization, appeals, and denials for different payors.
• Document all questions and calls promptly and accurately.
• Collect benefits investigation information efficiently.
• Communicate with providers, plans, patients, and authorized reps as needed.
• Follow escalation protocol for inquiries and issues.

Responsibilities

• Coordinate with UT software and tools for patient assistance and reimbursement support.
• Record re-certification and related records while patients access treatment.
• Store and categorize records proving eligibility for patient assistance programs.
• Ensure accurate reporting of calls and activities to management.
• Maintain current, accurate department records.

Skills

Customer service

Reimbursement support

Insurance coverage

Communication

Time management

Team collaboration

MS Office

Education

H.S. Diploma or GED

Associate Degree (preferred)

Tools

MS Office Suite

Job description

Who We Are

United Therapeutics (Nasdaq: UTHR) seeks to travel down the corridors of indifference to develop treatments for rare, deadly diseases. We were founded in 1996 by a family seeking a cure for their daughter’s pulmonary arterial hypertension (PAH). Today, we have six FDA‑approved therapies that treat PAH, pulmonary hypertension associated with interstitial lung disease (PH-ILD) and neuroblastoma, a rare pediatric cancer. Our near‑term pipeline seeks to develop additional therapies for PAH and pulmonary fibrosis (PF). The cure for end‑stage life‑thwarting diseases like PAH, PH‑ILD, PF, and many others is an organ transplant, but only a small percentage of donated organs are available to address the vast need. For this reason, we are working to create manufactured organs to address the shortage of kidneys, hearts, lungs, and livers available for transplant. We believe an unlimited supply of tolerable, transplantable organs will eliminate the transplant waiting list and cure end‑stage organ diseases for which transplant is not currently an option.

Who You Are

You are a customer‑focused professional who enjoys helping patients and healthcare providers navigate coverage, reimbursement, and access challenges. You bring strong communication skills, attention to detail, and a passion for delivering an exceptional support experience. You thrive in a fast‑paced environment, confidently managing benefits investigations, prior authorization inquiries, and patient assistance program activities while ensuring accuracy and compliance. Resourceful and collaborative, you build strong relationships, solve problems effectively, and are motivated by the opportunity to help patients access life‑changing therapies.

The Access & Support Specialist II

• Provide limited, approved, and otherwise publicly available information to explain prior authorization, appeal, and denial issues specific to different payors


• Ensure all questions and calls are documented and responded to in a timely manner


• Collect and conduct benefits investigation information in an efficient manner


• Communicate with healthcare providers, insurance plans, patients, and their authorized representatives as needed


• Triage inquiries appropriately and elevate issues per established escalation protocol


• Effectively utilize UT software and tools for the coordination of the patient assistance program support, as well reimbursement support, and conduct assistance application completion verification


• Execute required tasks to record re-certification and other additional records while patient is provided access


• Collect, categorize, and store necessary records to prove eligibility for patient assistance program


• Ensure accurate reporting of calls and activities to management


• Ensure all department records are current, accurate, and well maintained


• Ensure ASSIST operations follow established policies and procedures


• Report any instances of misconduct or non-compliance with UT policies and procedures


• Follow UT code of conduct, policies and procedures, standard operating procedures, and any other business rules applicable to ASSIST


• Provide information and data to management in a timely and complete manner


• Communicate and collaborate professionally with team members, Field Reimbursement Management Team, and clients


• Complete assigned training and education requirements


• Maintain expertise and up to date knowledge of UT patient access and UT copay programs policies, procedures, business rules, related operations, and insurance requirement for UT products


• Complete special projects with limited oversight and supervision, and mentor new team members on an as needed basis

Minimum Requirements

• H.S. Diploma or General Education Degree (GED)


• 2+ years of experience in a customer service/reimbursement support environment and/or in a healthcare/life sciences related field


• Experience working with insurance providers


• Demonstrated excellence in customer service


• Proficient in reimbursement support and insurance coverage


• Ability to review available coverage information


• Ability to effectively handle questions pertaining to prior authorizations, denials and appeals


• Essential telephone and electronic communication skills


• Demonstrated ability to work as a team member with a focus on exceeding customer/client expectations


• Problem solving skills


• Able to handle challenges in a professional manner


• Self-motivated and able to demonstrate initiative to work independently


• Strong interpersonal communication, time-management, organization and relationship building skills


• Able to work a flexible schedule if necessary


• Proficiency with MS Office Suite and internet applications

Preferred Qualifications

• Associate Degree


• Specialty Medication benefit knowledge

Job Location

This is a fully onsite role at the Melbourne, FL location of United Therapeutics.

Employer Benefits

• Eligible employees may participate in the Company’s comprehensive benefits suite of programs, including medical / dental / vision / prescription coverage, employee wellness resources, savings plans (401k and ESPP), paid time off & paid parental leave benefits, disability benefits, and more.


• For additional information on Company benefits, please visit https://www.unither.com/careers/benefits-and-amenities

Equal Opportunity Employer

United Therapeutics Corporation is an Equal Opportunity Employer, including veterans and individuals with disabilities. We strive to be an organization that engages the minds, hearts, and most spirited efforts of each of our employees.

Company Culture

We are bold and unconventional. We have fun, we do good. Our sense of purpose transforms what we do from work into mission, occupation into vocation and achievement into success. We challenge our employees with innovative and revolutionary projects, offer an environment which fosters high-level job performance and provide a highly competitive total rewards package. This is what makes United Therapeutics a stimulating place to work.