Regional Experience & Operations Leader

H&R Block; Lebanon (IN); On-site; USD 90,000 - 130,000; Full time

Job summary

H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership in-office.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue growth and strong business results across the portfolio.

Qualifications

• Bachelor’s degree in a related field or equivalent experience.
• 3+ years work experience leading teams in a multi-unit environment.
• Strong client-centric mindset with experience delivering consultative client experience.
• Proven leadership capability with coaching and accountability.

Responsibilities

• Own consistent delivery of the client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Ensure office readiness and operational execution across offices.

Skills

Leadership

Coaching

Client-centric mindset

People management

Education

Bachelor's degree

Tools

None

Job description

H&R Block seeks an Area Experience Leader to oversee 4-6 retail offices, ensuring a consistent, high-quality client experience across locations. You’ll coach Tax Professionals and Client Service Professionals, balancing strategic oversight with hands-on leadership in-office.

You will own office readiness, staffing, facilities, compliance, and day-to-day operations while driving revenue growth and strong business results across the portfolio.