Regional Experience Leader — Multi-Office Ops

H&R Block, Inc.; New York (NY); On-site; USD 66,000 - 77,000; Full time

Job summary

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4-6 offices, ensuring a consistent, high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming environment. This role combines strategic oversight with hands-on leadership, focusing on staffing, facilities, compliance, and day-to-day operations to drive revenue and client satisfaction

Qualifications

• Lead teams in a multi-unit retail/service environment.
• Ability to coach, develop, and hold teams accountable.
• Proven track record delivering business and financial results.
• Strong communication and problem-solving skills.
• Ability to travel frequently between offices.
• Ability to work evenings, weekends, and Saturdays as needed.

Responsibilities

• Own delivery of consultative client experience across 4-6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of client experience processes and tools.
• Coach Tax Professionals and Client Service Professionals.
• Monitor performance metrics and drive results.
• Ensure staffing, scheduling, and compliance across offices.
• Prepare for seasonal demand and workforce readiness.

Skills

Client-centric mindset

Leadership capability

Data interpretation

Communication skills

Problem-solving

Travel readiness

Schedule adaptability

Change management

Education

Bachelor's degree or equivalent

Job description

H&R Block, Inc. seeks an Area Experience Leader to manage a portfolio of 4-6 offices, ensuring a consistent, high-quality client experience across locations.

You will lead Tax Professionals and Client Service Professionals, coaching teams to anticipate client needs and deliver expert guidance in a welcoming environment. This role combines strategic oversight with hands-on leadership, focusing on staffing, facilities, compliance, and day-to-day operations to drive revenue and client satisfaction