Regional Experience Leader — Multi-Office Operations

H&R Block, Inc.; Paw Paw (MI); On-site; USD 85,000 - 125,000; Full time

Job summary

H&R Block, Inc. is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, drive performance, and maintain office readiness and operational excellence across offices. You’ll balance strategic oversight with hands-on leadership, traveling between offices to supervise staffing, compliance, and service delivery, while building bench

Qualifications

• Bachelor’s degree or equivalent experience.
• 3+ years leading teams in a multi-unit environment with performance accountability.
• Strong client-centric approach delivering consultative experience.
• Proven leadership, coaching, and accountability.
• Experience driving business and financial results across multiple locations.

Responsibilities

• Own consistent delivery of consultative client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Drive adoption of new client experience processes and tools.
• Lead professionals by setting expectations and coaching for performance.
• Provide coaching based on observed behavior and outcomes to strengthen teams.
• Identify patterns, address performance gaps, and develop bench strength.
• Own revenue, growth, and operational performance across offices.
• Monitor performance metrics and drive actions to improve results.
• Ensure daily operations, staffing, scheduling, and compliance across offices.
• Oversee office readiness, facilities, and recruitment for seasonal demand.

Skills

Leadership

Multi-unit oversight

Client-centric mindset

Communication

Data interpretation

Travel readiness

Labor management

Education

Bachelor’s degree

Job description

H&R Block, Inc. is seeking an Area Experience Leader to supervise a portfolio of 4–6 retail offices, ensuring a consistent, high-quality client experience across all locations.

You will coach Tax Professionals and Client Service Professionals, drive performance, and maintain office readiness and operational excellence across offices. You’ll balance strategic oversight with hands-on leadership, traveling between offices to supervise staffing, compliance, and service delivery, while building bench