Regional Experience Leader for 4–6 Offices

H&R Block; Wayne (NJ); On-site; USD 65,000 - 81,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive benefits

Life/work balance

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience. You will set expectations for service, operations, and results while coaching Tax Professionals and Client Service Professionals to deliver expert guidance.

As a visible, hands-on leader, you’ll balance strategy with in-office presence, own office readiness, staffing, compliance, and day-to-day operations, and drive revenue growth across your

Qualifications

• Bachelor’s degree or equivalent experience.
• Proven ability to lead multi-site operations and teams.
• Strong client-centric mindset and problem solving.

Responsibilities

• Oversee 4–6 offices and ensure a consistent client experience.
• Evaluate execution quality and coach teams for improvement.
• Drive adoption of client experience processes and tools.
• Lead Tax Professionals and Client Service Professionals with accountability.
• Own revenue, growth, and operational performance across offices.
• Monitor metrics and address trends to improve results.
• Ensure daily operations, staffing, scheduling and compliance.

Skills

Leadership

Coaching

Data analysis

Client experience

Communication

Education

Bachelor’s degree or equivalent

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high-quality client experience. You will set expectations for service, operations, and results while coaching Tax Professionals and Client Service Professionals to deliver expert guidance.

As a visible, hands-on leader, you’ll balance strategy with in-office presence, own office readiness, staffing, compliance, and day-to-day operations, and drive revenue growth across your