Regional Experience Leader - 4-6 Office Portfolio

H&R Block; Greensboro (NC); On-site; USD 95,000 - 150,000; Full time

Job summary

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and business results while remaining hands‑on in coaching and office presence.

You’ll develop Tax Professionals and Client Service Professionals, coach teams to anticipate client needs, drive process adoption, and manage staffing, facilities, and

Qualifications

• The role requires a Bachelor’s degree or equivalent experience.
• Experience leading multi-unit retail or service operations.
• Strong leadership and coaching capabilities.
• Ability to analyze performance data and translate insights into action.
• Excellent communication and problem-solving skills.

Responsibilities

• Own consistent client experience across 4–6 offices.
• Evaluate execution quality and client impact across locations.
• Lead and coach Tax Professionals and Client Service Professionals.
• Drive adoption of new client experience processes and tools.
• Manage staffing, facilities, compliance, and day-to-day ops.
• Travel frequently to maintain in-person leadership across offices.
• Ensure operations align with schedule, labor management, and SOPs.

Skills

Client-centric leadership

Team coaching

Strategic oversight

Operational excellence

Data interpretation

Education

Bachelor’s degree or equivalent experience

Job description

H&R Block is seeking a Multi-Office Leader (Area Experience Leader) to oversee 4–6 retail offices and ensure a consistent, high‑quality client experience across locations. You’ll set expectations for consultative service, operational execution, and business results while remaining hands‑on in coaching and office presence.

You’ll develop Tax Professionals and Client Service Professionals, coach teams to anticipate client needs, drive process adoption, and manage staffing, facilities, and