Regional Director Operations-IFM

Forefront; Saint Clair (MI); On-site; USD 135,000 - 145,000; Full time

Job summary

Forefront is seeking a Regional Director of Operations for Integrated Facilities Management to lead multiple healthcare and senior living accounts. You will drive operational excellence, oversee Environmental Services, Facilities Management, Laundry and support services across a region.

The role is a salaried exempt leadership position with significant travel (60-75%), requiring collaboration with site leaders, client executives, and Forefront leadership to deliver safe, compliant, and

Qualifications

• Experience leading regional IFM operations for healthcare or senior living facilities.
• Proven ability to lead diverse teams across multiple sites.
• Strong budgeting, forecasting, and financial stewardship skills.
• Commitment to safety, infection prevention, and regulatory compliance.
• Willingness to travel 60–75%.

Responsibilities

• Provide regional leadership and oversight for multiple IFM accounts.
• Lead, coach, and develop Directors, Managers, and Supervisors.
• Ensure compliance with Forefront standards, client requirements, and regulatory agencies.
• Partner with client executives and facility leadership to align operational strategies.
• Conduct routine site visits, audits, and operational reviews.
• Monitor regional performance through scorecards, dashboards, KPIs, and financial reporting.
• Develop and implement corrective action plans for safety, compliance, and quality.
• Oversee budgeting, labor management, forecasting, cost controls, and financial performance.
• Support capital planning, asset management, and vendor management programs.
• Drive continuous improvement, standardization, and best-practice implementation.
• Support recruitment, succession planning, and employee engagement initiatives.
• Ensure infection prevention, safety, emergency preparedness, and business continuity.
• Lead customer satisfaction initiatives and maintain client relationships.

Skills

Leadership

Facilities management

Operations oversight

Healthcare operations

Budgeting

Regulatory compliance

Safety & risk

Analytics

Vendor management

Job description

Forefront is dedicated to enhancing lives through exceptional culinary and support services. As a leader on our team, you play a vital role in driving operational success within a healthcare environment. Through our core values Tenacity, Integrity, Creativity, Service Excellence, Safety, and Caring, you will lead teams, ensure high-quality service delivery, and help create a clean, safe, and healing environment for all.

If you are passionate about leading people, developing teams, and making a meaningful impact, we invite you to join us.

Why You’ll Love Leading With Us

• Supportive Culture: Collaborate with a leadership team that values input, accountability, and continuous improvement
• Growth-Focused: Access to leadership development, Lean Six Sigma opportunities, and career advancement pathways
• Comprehensive Benefits: Medical, dental, vision, life insurance, 401(k), pet insurance, and unlimited PTO

Position Summary/Objective

The Regional Director of Operations (RDO) – Integrated Facilities Management (IFM) provides strategic leadership and operational oversight for multiple client accounts across healthcare and senior living environments. This role is accountable for the performance of Environmental Services, Facilities Management, Laundry, and other support service operations within an assigned region. The RDO ensures operational excellence, regulatory compliance, financial stewardship, client satisfaction, safety, and talent development while driving continuous improvement initiatives and supporting regional growth. The position partners closely with site leadership, client executives, and Forefront leadership to deliver consistent service outcomes aligned with Forefront's mission, values, and Service Excellence standards.

Position Type and Expected Hours of Work

• This is a salaried exempt leadership position. Hours may vary based on operational needs, including client meetings, travel, and emergency response. Extended hours and travel are expected to maintain oversight across multiple sites.

Pay Rate

• $135,000-$145,000/yr

Essential Functions And Duties

• Provide regional leadership and operational oversight for multiple IFM accounts.
• Lead, coach, mentor, and develop Directors, Managers, and Supervisors across Facilities Management and Environmental Services.
• Ensure compliance with all Forefront standards, client requirements, accreditation standards, and regulatory agencies.
• Partner with client executives and facility leadership to align operational strategies and performance expectations.
• Conduct routine site visits, audits, environmental rounds, and operational reviews.
• Monitor regional performance through scorecards, dashboards, KPIs, and financial reporting.
• Develop and implement corrective action plans to address operational, safety, compliance, and quality concerns.
• Oversee budgeting, labor management, forecasting, cost controls, and financial performance.
• Support capital planning, asset management, equipment replacement strategies, and vendor management programs.
• Ensure effective housekeeping, laundry, maintenance, engineering, grounds, and life safety operations where applicable.
• Drive continuous improvement, standardization, and best‑practice implementation across the region.
• Support recruitment, succession planning, leadership development, retention, and employee engagement initiatives.
• Ensure compliance with infection prevention, safety, emergency preparedness, and business continuity programs.
• Lead customer satisfaction initiatives and maintain strong client relationships.
• Utilize operational data and analytics to identify trends and improve performance outcomes.
• Support new business implementation, account transitions, and regional growth initiatives.
• Participate in emergency response and provide operational support during critical events.

Travel

• 60‑75%

General Responsibility As Required For Position

• Responsible for acting in conformance with all facility and departmental policies and procedures, including those relating to Human Resources, Code of Ethics and Business Conduct, Health and Safety regulations, Compliance requirements, Patient Rights, Confidentiality, and HIPAA. Responsible for acting in conformance with accrediting agency standards.
• Attends department meetings as required.
• Demonstrates accountability to accept responsibility for personal/professional growth and any required certifications/licenses, if applicable.
• Completes mandatory training and competencies annually.

AAP/EEO Statement

Forefront will not discriminate based on race, color, sex, height, weight, disability, national origin, religion, marital status, pregnancy, military service, genetics, sexual orientation, gender identity, age, or any other protected class in its hiring practices, conditions for transfer or promotion, policies, discipline, discharge, terms, conditions or benefits of employment.

Other Duties As Assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Job duties, tasks, responsibilities, and activities may change from time to time.