Regional Director, Operations

Workbox; Dallas (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

A leading company in the coworking space is seeking a Regional Director of Operations to oversee their Dallas location and manage multiple sites across the region. The role requires a seasoned professional with experience in community management and operations, focused on enhancing member experiences and driving business growth through effective team leadership and strategic initiatives.

Benefits

Health care (vision, dental, life insurance)

FSA, HSA, and Commuter Benefits

Retirement Plan (401K)

Unlimited Paid Time Off

Training & Development

Qualifications

• 5-7+ years in community management, hospitality, coworking or multi-site operations.
• Proven team leadership and P&L management across multiple locations.
• Tech-savvy and enthusiastic about small-business growth.

Responsibilities

• Lead vision, strategy, and P&L for multiple locations, serving as on-site manager in Dallas.
• Ensure operational excellence and community engagement across all properties.
• Partner with Sales & Marketing on pipeline generation and upsell opportunities.

Skills

Community Management

Interpersonal Skills

Organizational Skills

Communication Skills

Data-Driven Decision Making

Job description

We go beyond coworking—our ecosystem accelerates ambition, cultivates connections, and helps businesses thrive. As Regional Director, Operations, you'll serve as a player-coach: personally running our Dallas location while leading high-performing teams in other markets nationally. You'll own every aspect of the member and space experience across your portfolio — building community, driving revenue, and ensuring flawless operations.

Your Role & Key Responsibilities

Multi-Site Leadership & Strategy

• Lead the overall vision, strategy, and P&L for multiple locations, aligning each market with company goals
• Function as on-site Manager in Dallas (≈ 80 % of your time) while coaching and mentoring Community Managers in three other communities
• Establish KPIs, track performance, and deliver clear, data-driven reporting to senior leadership
• Hire, onboard, and develop location teams; cultivate a culture of hospitality, accountability, and continuous improvement
  
  
  

Member Experience & Community Engagement

• Be the face of Workbox in your region and be an accessible leader for your buildings — ensuring every interaction is warm, personalized, and professional
• Build meaningful relationships with members, understand their businesses, and proactively connect them to resources, mentors, and each other
• Design and oversee a unified calendar of events, workshops, and networking programs that add value and foster cross-market collaboration
• Champion our culture by celebrating wins, sharing stories, and embedding community traditions in each city
  
  
  

Operations & Facility Excellence

• Oversee day-to-day operations—front-desk procedures, move-ins/outs, space tours, visitor management, mail services, inventory, and vendor coordination
• Guarantee consistent brand standards, cleanliness, and facility upkeep across all properties; swiftly escalate maintenance issues and manage contractors
• Own technology platforms (CRMs, access control, Wi-Fi, A/V) and troubleshoot as needed to keep members productive
• Implement scalable processes that reduce costs, improve member satisfaction, and support rapid expansion
  
  
  

Growth, Sales & Business Impact

• Partner with Sales & Marketing on pipeline generation, tours, and conversion tactics; provide local insights to refine positioning and campaigns
• Identify upsell, renewal, and expansion opportunities; craft retention strategies that increase LTV and occupancy
• Utilize member feedback and market data to pilot new services—then roll out wins across all sites
• Manage budgets, forecast operating expenses, and report on financial performance for each location
  
  
  

About You

• 5-7+ years of experience in community management, hospitality, coworking, or multi-site operations. Proven history leading teams and P&L across multiple locations
• Magnetic relationship-builder with exceptional interpersonal and communication skills
• Highly organized, tech-savvy, and comfortable juggling strategic initiatives with hands-on tasks (yes, you'll jump in to restock coffee or troubleshoot A/V when needed). Enthusiastic about entrepreneurship, small-business growth, and inclusive community-building
  
  
  

Benefits

• Health care: including vision, dental and life insurance
• FSA, HSA, and Commuter Benefits
• Retirement Plan (401K)
• Unlimited Paid Time Off
• Training & Development