Regional Director of Quality Assurance

Complete Care; Baltimore (MD); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Supportive leadership

Job summary

A leading healthcare management organization is seeking an experienced Regional Director of Quality Assurance to oversee clinical quality, regulatory compliance, and performance improvement across facilities in the Mid-Atlantic region. This pivotal role requires an RN with a strong background in quality assurance, excellent communication skills, and the ability to travel extensively. The role involves conducting quality assurance reviews, evaluating facility practices, and collaborating with leadership to enhance care standards. Competitive compensation and benefits offered.

Qualifications

• Active RN license in one or more states within the region.
• Strong knowledge of federal and state SNF regulations.
• Proven experience in Quality Assurance or regulatory compliance.

Responsibilities

• Conduct proactive quality assurance reviews to identify regulatory gaps.
• Evaluate documentation practices and infection control.
• Develop and monitor corrective action plans with facility leadership.

Skills

Active RN license

Knowledge of SNF regulations

Quality Assurance experience

Communication skills

Proficiency with Microsoft Office

Job description

Complete Care Management is seeking an experienced Regional Director of Quality Assurance to support and elevate clinical quality, regulatory compliance, and performance improvement across our Mid‑Atlantic region. This is a high‑impact leadership role for a clinically driven professional who thrives in a consultative, data‑driven environment and knows how to partner with facility leadership to drive sustainable outcomes.

About The Role

The Regional Director of Quality Assurance works closely with facility teams, regional leadership, and Complete Care’s National Quality Team to proactively identify regulatory risk, strengthen QAPI programs, and improve quality metrics across assigned centers. This role is hands‑on, highly visible, and travel‑based, supporting approximately 15 facilities.

Key Responsibilities

• Conduct proactive quality assurance reviews and mock surveys to identify regulatory gaps prior to state and federal surveys
• Evaluate documentation practices, infection control, care planning, staff training, and resident care delivery
• Partner with facility and regional leadership to develop and monitor corrective action plans
• Track and analyze quality measures, CMS Star Ratings, survey outcomes, and rehospitalization trends
• Provide guidance during surveys, attend survey exits as directed, and support revisits and Plans of Correction
• Review incidents, investigations, and at‑risk events; recommend system‑level improvements
• Support and strengthen facility QAPI programs using data‑driven strategies
• Stay current on federal and state regulations and communicate regulatory updates to leadership teams
• Collaborate with National Quality, Clinical Services, Risk, and Operations teams
• Participate in regional and company meetings, trainings, and industry conferences as needed

Qualifications

• Active RN license (or eligible for licensure) in one or more states within the region
• Strong knowledge of federal and state SNF regulations and survey processes
• Proven experience in Quality Assurance, QAPI, or regulatory compliance within skilled nursing or post‑acute care
• Ability to work independently in a fast‑paced, multi‑facility environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office and data tracking tools
• Willingness and ability to travel extensively throughout the Mid‑Atlantic region

What We’re Looking For

• A collaborative, non‑punitive leader who builds trust with facility teams
• Strong clinical judgment and attention to detail
• Organized, self‑directed, and comfortable managing multiple priorities
• Calm and composed under pressure, including during surveys
• Passion for quality improvement and resident‑centered care

Why Complete Care?

• Supportive leadership and strong clinical infrastructure
• Opportunity to make a measurable impact across multiple facilities
• Growth‑oriented organization with a focus on quality and compliance
• Competitive compensation and comprehensive benefits package

Join Complete Care Management and help shape a culture of quality, accountability, and excellence across the Mid‑Atlantic region.

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