Regional Director of Operations – Northeast

Headquarters Careers At Servpro Industries, LLC; Gallatin (TN); Vor Ort; USD 110.000 - 170.000; Vollzeit

Benefits dieser Stelle

Health benefits

401k with match

Profit sharing

PTO & holidays

Parental leave

On-site fitness rooms

Employee assistance program

Employee resource groups

Development program

Zusammenfassung

SERVPRO Industries, LLC is seeking a Regional Director of Operations to lead a team of Franchise Business Consultants across the Northeast region, driving growth and ensuring franchisees meet business goals. You will coach, monitor performance, and align regional efforts with SERVPRO's operating system and strategic initiatives.

The role requires multi-unit management experience, strong leadership, and excellent communication.

Qualifikationen

• Three to five years of multi-unit management experience.
• Franchise consulting experience required.
• Excellent presentation skills; ability to develop training programs and SOPs.
• Strong leadership, supervision, team-building, coaching and consulting skills.
• Excellent communication skills; represent SERVPRO to internal and external clients.
• Proficiency in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Organizational, analytical, and time-management skills.
• Understanding of SERVPRO Operating System and stages of development.
• Experience with P&L and balance sheet analysis; familiarity with QuickBooks.
• Strong persuasion, negotiation, conflict resolution, and problem-solving skills.
• Valid driver's license; willingness to travel as required.

Aufgaben

• Lead and coach Franchise Business Consultants to meet regional objectives.
• Monitor and ensure consultants meet job descriptions and responsibilities.
• Coordinate between Headquarters, Franchise Business Consultants, and associate franchises.
• Achieve regional volume and profitability targets; manage budgets and regional P&L.
• Provide training, goal setting, and performance coaching; monitor progress.
• Maintain frequent communication with regional franchises and other franchises as needed.
• Represent SERVPRO in area meetings and mandatory events; support annual strategic planning.

Kenntnisse

Multi-unit management

Franchise consulting

Presentation skills

Training program development

Leadership

Communication skills

Microsoft Office

Organizational skills

Financial analysis

Negotiation skills

Conflict resolution

Ausbildung

Bachelor's degree in Business/Finance or related field

IICRC WRT certification

ASD certification

Tools

QuickBooks Pro

Microsoft Office

Jobbeschreibung

What we offer

Excellent health benefits plan which includes medical vision and dental options401k with company matchCompany profit sharing planGenerous paid time off and paid holidaysPaid parental leave2 free on site fitness roomsEmployee Assistance ProgramEmployee Resource GroupsPersonal and professional development program

Job Summary

The Regional Director of Operations leads a team of Franchise Business Consultants FBCs assuring the region is fulfilling SERVPROs obligation to help franchisees achieve their business goals The Regional Director of Operations is also responsible for managing results based on the companys objectives for their region This position is meant to coach and motivate consultants to provide value added services to franchisees within the region and embrace SERVPROs operating systems and business philosophies thereby producing higher volume and profits You will Meet company defined objectives and results quarterly and annuallyAssure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description Act as a liaison between Servpro Headquarters Franchise Business Consultants and Associate Franchises in the region Monitor and provide accountability with the consultants goals and objectives Achieve at least 1500000 in average volume per franchise license in the region Ensure a low level of the number of franchise terminations in the region Provide group presentations at area meetings in the region regarding SERVPRO topics Monitor corporate key initiatives and assist with assignment responsibilities as needed Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator Monitor goal progress and effectively coach to assist in goal achievement Personally monitor top quartile performing license owners engagement with their consultants and the SERVPRO operating system Effectively manage 4th quartile license performance improvement Assist in successful implementation and achievement of regional strategic initiatives Provide one on one meetings with Franchise Business Consultants Maintain direct oversight and monitoring of training for new Franchise Business Consultants Keep abreast of developments within SERVPRO and the industryRemain current on new technology as it relates to cleaning and restoration Attend all mandatory meetings defined as consultant meetings all parts of annual SERVPRO convention including workshops regional meetings and any other meetings seminars or programs designated as mandatory by SERVPRO Performance manage assigned team members Provide timely and valuable feedback identify areas of weaknesses and make recommendations for improvement Develop a team of quality people who focus on excellent service fairness and mutual respect Ensure training for consultants as needed Assist with the annual budget and provide oversight of regional P&L accountability Monitor travel schedule and expenses for regional team members Gather compile and communicate industry related information Provide consultants and franchisees with useful technical and operational marketing information Maintain consistent communications with regional franchises as well as other franchises on an as needed basis

Qualifications

You have Three to five 3 5 years of multi unit management experience Ability to read write and communicate with employees customers suppliers in person on the phone and by written communications in a clear straight forward and professional manner Franchise consulting experience required Excellent presentation skills Skilled in the development of training programs and standard operating procedures with strong written verbal and presentation skills Strong leadership supervision team building coaching and consulting skills Excellent communication skills including the ability to represent SERVPRO to internal and external clients customers Proficiency in Microsoft Office including the use of Microsoft Word Outlook Excel and PowerPoint Possess strong organizational analytical and time management skills Ability to fully understand the SERVPRO Operating System Ability to fully understand and train SERVPRO Stages of Development An understanding of financial statements QuickBooks Pro and general business practices Strong persuasion and negotiation skills Demonstrated conflict resolution and consulting skills A complete understanding of training venues resources and programs ie NFTP FMC DTP TD etc Financial experience with P&L and balance sheet analysis Maintain a valid Drivers License

Location

This position supports the Northeast Region ME NH VT MA RI CT NY NJ PA DE MD Candidates are strongly preferred to reside in the Greater Nashville TN area or one of the states listed above to best support regional operations leadership collaboration and franchise engagement Regular travel throughout the Northeast region is required

Education

Bachelors degree in Business Finance or other related field or equivalent work related experience Institute of Inspection Cleaning and Restoration IICRC Water Restoration Technician WRT and Applied Structural Drying ASD certification or ability to obtain within first year of employment Testing and renewal fees not reimbursed by SERVPRO

About SERVPRO

For more than 50 years SERVPRO has been a trusted leader in fire and water cleanup and restoration services mold mitigation construction biohazard and pathogen remediation throughout the United States and Canada Our 2200 individually owned and operated franchises are supported by our dedicated headquarters team We strive to cultivate a professional community that respects and celebrates the things that make us unique the things we share and the collaborative spirit we bring to the work we pursue together SERVPRO is an equal opportunity employer All applicants will be considered for employment without attention to age race color religion gender sexual orientation national origin veteran or disability status