Regional Director of Operations - Northeast

Servpro Industries, LLC; Gallatin (TN); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time-off and holidays

Parental leave

On-site fitness rooms

Employee Assistance Program

Employee Resource Groups

Development program

Job summary

SERVPRO is seeking a Regional Director of Operations for the Northeast region. This role leads a team of Franchise Business Consultants, coaches performance, and ensures franchisees achieve business goals while aligning with SERVPRO’s operating systems.

The role requires extensive regional travel, strategic planning, and strong leadership to drive volume and profitability across the Northeast markets. A strong background in franchise consulting and financial oversight is essential.

Qualifications

• 3–5 years of multi-unit management experience.
• Franchise consulting experience required.
• Excellent presentation, communication, and leadership skills.
• Ability to train, develop SOPs, and lead cross-functional teams.
• Strong proficiency with MS Office (Word, Excel, Outlook, PowerPoint).
• Understand financial statements and P&L concepts.
• Valid driver’s license and willingness to travel regionally.

Responsibilities

• Meet company-defined regional objectives quarterly and annually.
• Coach Consultants to deliver value to franchisees.
• Act as liaison between Headquarters, Consultants, and franchises.
• Monitor consultant goals and provide accountability.
• Achieve high average volume per license within the region.
• Lead regional training and presentations at meetings and conventions.
• Oversee regional budget and P&L accountability.
• Coordinate travel and manage expenses for the regional team.

Skills

Multi-unit management

Franchise consulting

Presentation skills

Leadership

Training programs

Communication

Time management

Analytical skills

Negotiation

Conflict resolution

P&L understanding

Driver's license

Education

Bachelor's degree in Business or Finance

IICRC WRT certification

ASD certification

Tools

Microsoft Office

QuickBooks Pro

Job description

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Regional Director of Operations - Northeast

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Regional Director of Operations leads a team of Franchise Business Consultants (FBCs) assuring the region is fulfilling SERVPRO’s obligation to help franchisees achieve their business goals. The Regional Director of Operations is also responsible for managing results based on the company's objectives for their region. This position is meant to coach and motivate consultants to provide value-added services to franchisees within the region, and embrace SERVPRO’s operating systems and business philosophies, thereby, producing higher volume and profits.

You will

• Meet company-defined objectives and results, quarterly and annually.
• Assure each Consultant is meeting the job description requirements and responsibilities as outlined in their job description.
• Act as a liaison between Servpro Headquarters, Franchise Business Consultants, and Associate Franchises in the region.
• Monitor and provide accountability with the consultant’s goals and objectives.
• Achieve at least $1,500,000 in average volume per franchise license in the region.
• Ensure a low level of the number of franchise terminations in the region.
• Provide group presentations at area meetings in the region regarding SERVPRO® topics.
• Monitor corporate key initiatives and assist with assignment responsibilities as needed.
• Ensure each consultant has completed business goal setting through the Annual Strategic Planning Process for each regional franchise operator. Monitor goal progress and effectively coach to assist in goal achievement.
• Personally monitor top quartile performing license owners’ engagement with their consultants and the SERVPRO® operating system.
• Effectively manage 4th quartile license performance improvement.
• Assist in successful implementation and achievement of regional strategic initiatives. Provide one-on-one meetings with Franchise Business Consultants. Maintain direct oversight and monitoring of training for new Franchise Business Consultants.
• Keep abreast of developments within SERVPRO® and the industry. Remain current on new technology as it relates to cleaning and restoration.
• Attend all mandatory meetings defined as consultant meetings, all parts of annual SERVPRO convention including workshops, regional meetings, and any other meetings, seminars, or programs designated as mandatory by SERVPRO®.
• Performance manage assigned team members. Provide timely and valuable feedback, identify areas of weaknesses, and make recommendations for improvement.
• Develop a team of quality people who focus on excellent service, fairness, and mutual respect. Ensure training for consultants as needed.
• Assist with the annual budget and provide oversight of regional P&L accountability.
• Monitor travel schedule and expenses for regional team members.
• Gather, compile, and communicate industry-related information. Provide consultants and franchisees with useful technical and operational marketing information.
• Maintain consistent communications with regional franchises, as well as other franchises, on an as-needed basis.

You have

• Three to five (3-5) years of multi-unit management experience.
• Ability to read, write, and communicate with employees, customers, suppliers, in person, on the phone, and by written communications in a clear, straight forward, and professional manner.
• Franchise consulting experience required.
• Excellent presentation skills.
• Skilled in the development of training programs and standard operating procedures with strong written, verbal, and presentation skills.
• Strong leadership, supervision, team building, coaching, and consulting skills.
• Excellent communication skills including the ability to represent SERVPRO® to internal and external clients/customers.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Excel, and PowerPoint.
• Possess strong organizational, analytical, and time management skills.
• Ability to fully understand the SERVPRO® Operating System.
• Ability to fully understand and train SERVPRO® Stages of Development.
• An understanding of financial statements, QuickBooks® Pro, and general business practices.
• Strong persuasion and negotiation skills.
• Demonstrated conflict resolution and consulting skills.
• A complete understanding of training venues, resources, and programs (i.e., NFTP, FMC, DTP, T/D, etc.).
• Financial experience with P&L and balance sheet analysis.
• Maintain a valid Driver’s License.
• Location: This position supports the Northeast Region (ME, NH, VT, MA, RI, CT, NY, NJ, PA, DE, MD). Candidates are strongly preferred to reside in the Greater Nashville, TN area or one of the states listed above to best support regional operations, leadership collaboration, and franchise engagement. Regular travel throughout the Northeast region is required.

Education

• Bachelor’s degree in Business, Finance, or other related field or equivalent work-related experience.
• Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) certification or ability to obtain within first year of employment. (Testing and renewal fees not reimbursed by SERVPRO®)

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.