Franchise Business Consultant - Southeast US

Servpro Industries, LLC; Tennessee; On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Paid time off

Parental leave

On-site fitness

Employee Assistance

Employee Resource Groups

Development program

Job summary

Servpro Industries, LLC seeks a Franchise Business Consultant to support Southeast franchises in customer service, revenue growth, profitability, management growth, and staff development. Responsibilities include coaching, training, meetings, and performance monitoring to improve franchise outcomes.

The role emphasizes collaboration with franchise owners, cross-functional teams, and headquarters to implement SERVPRO standards and expand market presence.

Qualifications

• Five years as a franchise consultant OR ten years as a successful business owner
• Excellent verbal and written communication underpins all stakeholder interactions
• Passion to Serve franchisees through consultative skills and coaching
• Ability to present and speak professionally to large groups
• Proficient in Microsoft Office suite including Word, Outlook, Teams, Excel and PowerPoint
• Understanding of SERVPRO Operating System and Stages of Development
• Knowledge of QuickBooks Online and general business practices
• Ability to mentor and train franchise owners and their staff
• Willingness to travel regularly to support regional operations

Responsibilities

• Prepare and complete visits and training sessions across the sub-region
• Coach for improvement by monitoring franchise performance and KPMs
• Provide strategic guidance on growth, marketing and service line development
• Analyze financial metrics and advise on profitability targets
• Support owners with leadership and staff development
• Document activities in Salesforce and maintain records
• Stay current on cleaning and restoration best practices
• Facilitate meetings and gather feedback from franchisees

Skills

Franchise consulting

Communication

Presentation

Leadership

Training

Education

College degree

IICRC/WRT/ASD certifications

Tools

Microsoft Word

Outlook

Teams

Excel

PowerPoint

Job description

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Franchise Business Consultant - Southeast US

• Excellent health benefits plan, which includes medical, vision and dental options
• 401(k) with company match
• Generous paid time-off and paid holidays
• Paid parental leave
• 2 free on-site fitness rooms
• Employee Assistance Program
• Employee Resource Groups
• Personal and professional development program

Job Summary

The Franchise Business Consultant (FBC) provides consultation services and support to assigned franchisees in the Five Critical Outcome areas of customer service, revenue growth, profitability, management growth, and staff development. Franchise Business Consultants actively seek to establish, train, advise, and develop franchisees in accordance with SERVPRO's policies, bulletins, manuals, and standards. The Franchise Business Consultant creates positive working relationships which develop and promote high franchisee morale and business performance within the assigned sub region.

You will

• Prepare and complete one-on-one visitation in franchise offices, complete virtual training sessions, hold area meetings within the sub-region, and complete conference calls regularly to provide training in the area of the Five Critical Outcomes. These coaching and development sessions will be documented using Salesforce and measured with franchise Key Performance Metrics (KPM)
• Customer Service: As an industry leader in customer service, FBCs must actively and consistently support all efforts to simplify and enhance the franchise/customer experience, monitor franchise performance through KPMs and coach for improvement.
• Revenue Growth: Successfully access franchise operations to provide advice and targeted training on a continual basis to maintain SERVPRO’s continued track record of competitive performance. Actively engage franchises in annual strategic planning efforts and regular goal-setting practices to assist with a successful growth strategy including marketing development and service line growth.
• Profitability: Assist franchises with reviewing financial Key Performance Metrics regularly to enable franchise growth. This will include break-even, financial trend and cashflow analysis to provide guidance for franchise owners to achieve and maintain profit target expectations. Utilize financial data to analyze key metrics while planning immediate and long-term goals.
• Management Development: Provide assistance and consultation regarding improving owners’ skill sets in coaching, mentoring, accountability, management, and management development. Assist each owner with utilizing the available SERVPRO support tools to enable training and development of their management team.
• Staff Development: Provide and ensure each franchise utilizes the available resources to properly train their staff to assist with customer service, revenue growth, and profitability. Assist each assigned owner by monitoring their employees’ developmental processes as needed.
• Keep Regional Director of Operations informed and provide weekly production updates.
• Document franchise consultation activities within Salesforce.
• Remain current on new technology as it relates to cleaning and restoration best practices.
• Conduct regular meetings to provide system updates, instructional training and gather feedback with large groups of franchise owners.
• Assist with onboarding and development of franchise owners, inclusive of resales, new sales, and/or territory expansions.
• Adapt to franchise needs, based on assessment, and provide prescriptive training and resources to help and guide each franchise operation with customized training. This may be project-based or recurring.
• Answer general business operation and development questions.
• Control and manage individual expense reports in accordance with company travel policy.
• Maximize revenues and document the individual plan to improve each franchise.
• Help franchise owners by engaging in inter-office collaboration and mentorship.
• Utilize effective time management and operate with integrity to promote, advocate, educate and train in regard to the SERVPRO® Brand.
• Engage in completing company initiatives and assigned tasks in a timely and efficient manner.
• Provide headquarters with franchise feedback and support other SERVPRO® divisions as needed.

You have

• Minimum of five (5) years as a consultant for franchise system OR ten (10) years as a successful business owner
• Ability to communicate complex ideas effectively, both verbally and in writing, with people at all levels of the organization in a clear and professional manner.
• Must have "the Passion to Serve" franchisees through consultative skills.
• Ability to present and speak professionally to large groups.
• Proficiency in Microsoft Office including the use of Microsoft Word, Outlook, Teams, Excel, and PowerPoint.
• A thorough understanding of the SERVPRO® Operating System.
• A thorough understanding of SERVPRO® Stages of Development.
• An understanding of financial statements, QuickBooks® Online, and general business practices.
• A complete understanding of training venues, resources, and programs.
• Proper representation of the company and etiquette while representing Servpro Industries, LLC, is vital. SERVPRO® must maintain our status as the most professional company in our industry.
• Professional positive attitude for franchisees, team members, and colleagues is essential.
• Proven competence in the areas of leadership and academics.
• Ability to work collaboratively with others and fully engage is special projects.
• Ongoing effort to increase knowledge of our industry and support of the brand.
• Location: This position supports the Southeast Region (FL, GA, TN, SC, NC, AL). Candidates are strongly preferred to reside in the Greater Nashville, TN area or one of the states listed above to best support regional operations, leadership collaboration, and franchise engagement. Regular travel throughout the Southeast region is required.

Education

• College degree and/or appropriate work experience which may include prior business ownership, consulting experience, or mid-level or higher management accountability.
• Ability to complete Institute of Inspection Cleaning and Restoration (IICRC), Water Restoration Technician (WRT), and Applied Structural Drying (ASD) is required within first year of employment (Testing and renewal fees not reimbursed by SERVPRO®).
• Successful passing grade of company provided IICRC, WRT, and ASD testing is also acceptable.

About SERVPRO

For more than 50 years, SERVPRO® has been a trusted leader in fire and water cleanup and restoration services, mold mitigation, construction, biohazard and pathogen remediation throughout the United States and Canada. Our 2,200+ individually owned and operated franchises are supported by our dedicated headquarters team. We strive to cultivate a professional community that respects and celebrates the things that make us unique, the things we share, and the collaborative spirit we bring to the work we pursue together.

SERVPRO is an equal opportunity employer. All applicants will be considered for employment without attention to age, race, color, religion, gender, sexual orientation, national origin, veteran or disability status.