Regional Director of Operations Hospitality

ISS Facility Services - North America; Chicago (IL); On-site; USD 130,000 - 149,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

ISS Facility Services - North America is seeking a Regional Director of Operations Hospitality in Chicago. The role drives service excellence, manages budgets, and leads a multi-site team to meet client goals.

The position requires 5+ years of facilities/food service operations, a relevant bachelor’s degree, and strong leadership. Hybrid work is expected with up to 40% travel; compensation ranges with experience.

Qualifications

• 5+ years of operations in facilities and food service management
• Bachelor’s degree in Facility Management or related field preferred
• Strong supervisory background and customer service experience
• Strong computer proficiency with Excel, Word, Project, PowerPoint
• Experience leading a team of 20+ employees

Responsibilities

• Develop, manage agendas, and lead weekly management team meetings
• Communicate, motivate, and interact with all levels to reinforce ISS culture
• Build relationships with local vendors and other department leads
• Manage client and customer relationships and drive satisfaction
• Oversee budgeting, financials, and unit performance with senior leaders
• Coach, hire, and develop staff to meet safety and service standards

Skills

Operations management

Team leadership

Budgeting

Vendor relations

Customer service

Communication

Time management

Education

Bachelor’s degree in Facility Management or related field

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Google Docs

Job description

You have passion for what you do. You like working as a team and be part of a family. It’s not work when you love what you do. Come join us as a Regional Director of Operations and see where your career will take you!

Key Purpose

The Key Account Manager is responsible for ensuring that all functions, initiatives, and priorities support the customer’s business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization and the corporation. He/She/They are responsible for continuously enhancing the guest and workplace experience, elevating service delivery through ISS hospitality standards, and ensuring seamless operations across all touchpoints. The Regional Director of Operations Hospitality will also identify and leverage innovative initiatives and best practices, constantly focusing on driving compliance.

Success Criteria

• To build and grow the account and organization with an entrepreneurial mindset
• Be able to anticipate client needs, deliver on those needs, and exceed expectations
• Identify opportunities and solve deficiencies before they become long-term issues
• Ability to adapt and pivot at a moment’s notice in a fast-paced and demanding environment
• Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly management team meetings using provided online tools
• Ability to effectively communicate, motivate, and interact with all levels within the organization to help build and speak to the culture of ISS
• Creating and developing relationships with local vendors, other department leads, and individuals
• Managing client and customer relationships

Ideal Candidate Experience

• 5+ years of operations in facilities and food service management experience, ideally in a manager role
• Bachelor’s degree in Facility Management or related field preferred
• Strong supervisory background desirable, not required, along with good customer service experience
• Strong computer proficiency skills with emphasis on knowledge of Microsoft products (Excel, Word, Project, PowerPoint)
• Excellent time management skills; able to organize and work independently; bilingual is a plus
• Experience managing a team of management and staff of 20+ employees (hourly and salaried)
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for facilities management, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgment and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in an informal setting and formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast-paced and changing environment

Key Accountabilities

• To satisfy the needs of the client and customer by providing high-quality, cost-effective facilities management that delivers on all core program expectations
• To interview and hire unit staff employees following corporate, client, Federal, State, and local regulations
• Maintain accurate and timely accounting and financial records, including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
• Establish effective communication channels with customers and client management, which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements and commercial opportunities that better meet the needs of both clients and customers
• To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that provide the highest quality of service
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals
• Work closely with the Vice President and Finance Director to review budgets, financials, and unit performance overall
• Lead and maintain safety as a priority for all employees, customers, and clients

Physical Demands & Work Environment

• Must be able to lift a minimum of 25 lbs.
• Ensure appropriate dress and PPE for any site you are visiting.
• Employees must be able to work under pressure and time deadlines during peak periods
• Work involves repetitive motions and sitting at a computer for extended periods of time.

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full-time employees a variety of benefits, including medical, dental, life, and disability insurance, as well as a comprehensive leave program based on employment status.

The annual salary range for this position is $130000.00 per year - $149000.00 per year. Final compensation will be determined based on experience and skills and may vary from the abovementioned range.

This is a hybrid role that may involve up to 40% travel.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to influence the market positively wherever we operate.