General Manager

ISS Facility Services - North America; Reno (NV); On-site; USD 105,000 - 120,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

Comprehensive leave program

Job summary

ISS Facility Services - North America is seeking a General Manager to ensure cohesive operation across multi-unit food service sites. You will lead a large culinary and hospitality team, manage budgets, and drive continuous improvement in line with client strategy.

You will coordinate weekly management meetings, foster cross-functional collaboration, and ensure top-notch service and safety across all units.

Qualifications

• Minimum 3 years General Management in multi-unit food environment.
• Experience managing 20+ employees (hourly and salaried).
• Proven leadership in a large culinary and hospitality team.
• Ability to work under pressure in a fast-paced environment.
• ServSafe certified or able to certify after hire.
• Graduate of accredited Culinary or Hospitality program preferred.
• Managing within a union environment is preferred.

Responsibilities

• Provide high-quality, cost-effective food service meeting core program expectations.
• Develop attractive menus with Guckenheimer food standards.
• Interview and hire unit staff per regulations.
• Lead employee training and development programs as instructed.
• Maintain budgeting, forecasting, and payroll records.
• Ensure sanitary, safe operation per health regulations; follow NSF/HACCP.
• Communicate with customers and client management for improvements.
• Lead procurement, inventory control, and supply chain processes.
• Coach staff and conduct performance appraisals.
• Schedule employees and lead management meetings.
• Review budgets and unit performance with Area Manager.
• Maintain safety priority for all employees and customers.

Skills

General management

Leadership 20+ staff

Budget management

Hospitality industry knowledge

Communication skills

Staff coaching

Education

Culinary or Hospitality degree

Tools

Google Docs

Microsoft Word

Excel

PowerPoint

Job description

Key Purpose

The General Manager is responsible for ensuring all functions, initiatives, and priorities support the customer’s overall business strategy. This position is responsible for the effective and efficient functioning of the operation(s) within the guidelines established by the client organization, as well as the corporation. He/She/They is responsible for continuous improvement, and will drive and optimize performance and contract obligations, deploying ISS Guckenheimer standard processes and concepts. The General Manager will also identify and leverage innovative initiatives and best practices with a constant focus on driving compliance. Employment with ISS/Guckenheimer may be contingent upon successful completion of a background check and, where appliable, a drug and/or alcohol screening, in accordance with applicable laws and Company requirements.

Success Criteria

• To build and grow the account and organization with an entrepreneurial mindset
• Be able to anticipate client needs, deliver on those needs and exceed expectations
• Identify opportunities and solve for deficiencies before they become long term issues
• Ability to adapt and pivot at a moment’s notice in a fast paced and demanding environment
• Being knowledgeable on current trends within the hospitality and food industry

Key Areas of Collaboration and Influence

• Develop, manage agendas, and lead weekly management team meetings using provided online tools
• Ability to effectively communicate, motivate and interact with all levels within the organization to help build and speak to the culture of ISS Guckenheimer
• Creating and developing relationships with local vendors, other department leads and individuals
• Managing client and customer relationships

Ideal Candidate Experience

• Minimum 3 years General Management experience in multi-unit food environment or food service
• Experience managing a team of management and staff of 20+ employees (hourly and salaried)
• Proven track record of leadership: building, managing, and leading a large culinary and hospitality team composed of hourly and salaried members
• Positive attitude and dependable under pressure - an excellent role model, motivator, and leader
• Passion for hospitality, innovation, and creative experiences
• Successful coaching and teaching skills with peers, individuals, and teams
• reating a culture of food and workplace safety
• Proven ability to maximize budget, enhance user experience and creativity across all channels in alignment with business strategy
• Demonstrate good judgement and decision-making skills
• Working knowledge of Google Docs, Microsoft Word, Excel, and PowerPoint
• Client interaction experience in an informal setting and in formal meetings
• Ability to work independently as well as in a team
• Ability to work in a fast paced and changing environment
• Manager ServSafe Certified or ability to be certified immediately after hire
• Graduate of an accredited Culinary Institution or Hospitality program preferred
• Managing within a union environment is preferred

Key Accountabilities

• To satisfy the needs of the client and customer by providing high-quality, cost-effective food service that delivers on all core program expectations
• To develop, in conjunction with Guckenheimer food standard programs, attractive menus meeting the needs of the customers at that location
• To interview and hire unit staff employees in accordance with corporate, client, Federal, State, and local regulations
• To participate and lead in establishing corporate employee training and development programs as instructed by the Area Manager
• To maintain accurate and timely accounting and financial records including forecasting, declining budgets, and payroll. Prepare and monitor unit operating budgets in cooperation with client guidance
• To maintain sanitary and safe operation in accordance with Federal, State and local health regulations; this includes following NSF and HACCP guidelines to prevent food borne illnesses, allergen contamination, and core program expectations
• To establish effective communication channels with customers and client management which provides a system of feedback on the overall success of the operation. This feedback should lead to the implementation of operational improvements that better meet the needs of both clients and customers
• Achieve the highest standards in food, utilizing recipes and programs
• To manage the entire process in the planning of procurement, inventory control, and supply chain activities, ensuring effectively functioning processes
• Train staff on appropriate ways to build and maintain client and customer relationships that ensure the highest quality of service
• To supervise, direct and schedule the activities of unit food service personnel following the tradition and values of the Guckenheimer organization
• Schedule employees and conduct employee meetings
• Coach employees and conduct performance appraisals
• Work closely with the Area Manager to review budgets, financials, and unit performance overall
• Lead and maintain safety as priority for all employees, customers, and clients

Physical Demands & Work Environment

• Must be able to lift a minimum of 25lbs.
• Come to work properly dressed according to the dress code
• Employee must be able to work under pressure and time deadlines during peak periods

HSEQ Compliance

All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. This includes following safety protocols, maintaining environmental responsibility, and upholding quality standards in all tasks. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

ISS offers full time employees a variety of benefits including medical, dental, life and disability insurance, as well as a comprehensive leave program based on employment status. The annual salary range for this position is $105000 per year - $120000 per year. Final compensation will be determined based on experience and skills and may vary from the range listed above.

As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we operate.