Regional Director of Operations

Slane Co.; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

Slane Co. seeks a Regional Operations Director to lead parts, service, and product support across the Virginia region, including Richmond, Chesapeake, and Roanoke. The role drives long-term strategy, profitability, and customer satisfaction through multi-branch oversight.

The ideal candidate has 10+ years in material handling or related fields and 5+ years in leadership, with strong financial acumen and travel flexibility to support regional growth.

Qualifications

• 10+ years in material handling, lift equipment, heavy equipment, or related field with meaningful parts/service operations experience.
• 5+ years of management or leadership experience.
• Strong financial, operational, and customer-facing understanding of a parts/service organization.
• Ability to translate data into clear priorities and action.
• Willingness to travel regionally as needed.

Responsibilities

• Develop and drive long-term strategy for lift equipment parts, service, and product support across the Virginia region.
• Lead multi-branch operations with accountability for profitability and customer experience.
• Own annual operating budgets and drive revenue, gross margin, and operating income.
• Monitor metrics: technician utilization, inventory turns, service response times, warranty recovery, safety.
• Develop technician capacity and capability plans to support growth.
• Collaborate with sales, marketing, and leadership on market positioning and offerings.
• Strengthen key customer relationships and expand service utilization.

Skills

Strategic leadership

Budget ownership

Financial acumen

Operations management

Team development

Multi-location leadership

Customer relationships

Data-driven decision making

Education

Bachelor’s degree in business/management or related discipline

Job description

Slane Co. is partnering with a well-established leader in the material handling and lift equipment industry to identify a Regional Operations Director who will provide strategic and operational leadership across parts, service, and product support throughout the Virginia region. Richmond, VA. is preferred; Chesapeake or Roanoke are also considered.

This is a senior leadership opportunity for an experienced material handling or equipment professional who understands the business from both an operational and financial perspective. This leader will shape long-term product support strategy while driving profitable execution across multiple branch locations, strengthening customer relationships, developing teams, and positioning the business for continued growth.

What You’ll Lead

• Develop and drive the long-term strategy for lift equipment parts, service, and product support across the region.
• Lead multi-branch parts and service operations with accountability for profitability, operational performance, and customer experience.
• Own annual operating budgets and drive revenue, gross margin, and operating income performance across parts and service.
• Establish and monitor key operational metrics, including technician utilization and productivity, parts availability, inventory turns, service response times, warranty recovery, and safety performance.
• Develop long-term technician capacity and capability plans to support continued business growth.
• Partner with sales, marketing, and senior leadership on market positioning, pricing, new service offerings, and broader growth initiatives.
• Maintain and strengthen key customer relationships while identifying opportunities to expand service utilization and support equipment sales.
• Monitor customer, market, and competitive activity to identify opportunities and inform regional strategy.
• Lead, coach, and develop product support leaders and their teams while building bench strength and succession for key positions.
• Foster a culture centered around safety, accountability, customer service, and continuous improvement.
• Contribute to broader organizational strategy, including growth, expansion, and potential acquisition opportunities.

What We’re Looking For

• 10+ years of experience within material handling, lift equipment, heavy equipment, or a closely related industry, with meaningful parts and service operational experience.
• 5+ years of demonstrated management or leadership experience.
• Strong understanding of the financial, operational, and customer-facing components of a parts and service organization.
• Demonstrated ability to think strategically while remaining closely connected to regional and branch-level execution.
• Experience leading multi-location or regional operations is highly advantageous.
• Strong financial and business acumen with experience owning budgets, profitability, margins, and operational performance.
• Proven ability to lead and develop managers, technicians, and product support teams.
• Strong understanding of technician productivity, service operations, parts availability, inventory management, and customer support.
• Ability to translate operational and financial data into clear priorities and action.
• Strong customer relationship, communication, analytical, and problem-solving skills.
• Bachelor’s degree in business, management, or a related discipline preferred.
• Ability to travel throughout the region as needed.

This opportunity is best suited for a leader who can balance long-term strategic thinking with hands-on operational leadership and understands how exceptional product support can strengthen customer relationships, increase service utilization, and contribute to the overall growth of an equipment organization.