Regional Director of Operations

Compass Group USA; New York (NY); On-site; USD 49,500,000 - 60,500,000; Full time

Benefits offered by this job

Medical

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Job summary

Compass Group USA's Restaurant Associates division seeks a Regional Director of Operations to oversee five locations in New York City, delivering strategic direction, profitability, and exceptional guest experiences.

You will lead Unit Directors and operations teams, align with regional and corporate objectives, and drive growth across the portfolio while maintaining high standards of service.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Experience leading multi-unit foodservice, hospitality, or workplace dining operations.
• Proven P&L ownership, budgeting, forecasting, and labor planning.

Responsibilities

• Lead overall operational, financial, and strategic performance of the region.
• Coach and develop Unit Directors and management teams.
• Monitor financial performance including revenue, expenses, and profitability.
• Ensure compliance with standards and client commitments.
• Drive hospitality quality and guest experience across locations.

Skills

Leadership

Financial acumen

Client relationships

Strategic planning

Education

Bachelor's degree in Business/Hospitality

Tools

Microsoft Excel

Forecasting software

Job description

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Position Title:Regional Director of Operations

Other Forms of Compensation: Annual Performance Bonus Opportunity (Up to 20% of Base Salary)

Become part of Restaurant Associates, the industry’s leading provider of dining and event catering for some of the nation's most prestigious museums, performing arts centers and corporations!Voted Glassdoor's Employee Choice Awards- Best Places to Work, This is R/A !

Job Summary

As a Regional Operations Director, you will lead a high-profile portfolio within a premier financial services environment, overseeing operational excellence, client partnerships, financial performance, and team development across multiple locations. You will provide strategic direction to Unit Directors and operational leaders while ensuring alignment with regional and corporate objectives.

This role oversees a portfolio with approximately $55 million in managed volume, supporting five locations in New York City and partnering with additional operations across the United States and Montreal. The Regional Operations Director plays a critical role in driving profitability, enhancing the client experience, developing talent, and supporting continued business growth.

Key Responsibilities

• Lead the overall operational, financial, and strategic performance of the region.
• Coach, support, and develop Unit Directors and management teams to achieve operational and financial goals.
• Establish clear priorities and create alignment around regional strategies and business objectives.
• Monitor and analyze financial performance, including revenue, expenses, labor, forecasting, and profitability.
• Ensure compliance with corporate standards, contractual commitments, and operational best practices.
• Develop and implement initiatives that enhance workplace hospitality, foodservice quality, and overall guest experience.
• Build and maintain strong relationships with client stakeholders, serving as a trusted business partner.
• Support client retention efforts and participate in presentations, proposals, and growth initiatives.
• Identify opportunities to improve efficiency, elevate service delivery, and drive sustainable growth.
• Resolve escalated client, employee, or operational concerns with a collaborative and solutions-focused approach.
• Partner with Human Resources and other support functions on employee relations, talent development, and organizational needs.
• Conduct regular business reviews, site visits, and performance evaluations.
• Create a culture centered on accountability, inclusion, innovation, and exceptional service.
• Ensure accurate and timely completion of operational, financial, and corporate reporting requirements.

What We're Looking For

• Bachelor's degree in Business, Hospitality Management, Foodservice Management, or a related field, or equivalent combination of education and experience.
• Experience leading multi-unit foodservice, hospitality, corporate dining, or workplace experience operations.
• Experience overseeing a portfolio with significant financial accountability, preferably $55 million or greater in managed volume.
• Success leading multiple locations and teams within a complex operating environment.
• Experience managing six or more management-level leaders.
• Demonstrated financial acumen, including P&L management, budgeting, forecasting, and labor planning.
• Strong client relationship management skills with a track record of retaining and growing business partnerships.
• Ability to lead effectively in a fast-paced, service-driven environment.
• Experience coaching and developing leaders to support engagement, performance, and succession planning.
• Excellent communication, presentation, and relationship-building skills.

Restaurant Associates is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Associates at Restaurant Associates are offered many fantastic benefits.

• Medical
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Personal Leave

Applications are accepted on an ongoing basis.

Restaurant Associates maintains a drug-free workplace.

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.