Regional Director of Operations

Milestone Hotel Management; Douglasville (GA); On-site; USD 70,000 - 100,000; Full time

Job summary

Milestone Hotel Management recherche un Regional Hotel Operations Manager pour superviser plusieurs hôtels Hilton et Marriott. Ce rôle clé implique de soutenir les directeurs généraux tout en maintenant les normes de service et de rentabilité. Le candidat idéal doit avoir une forte expérience multi-marque et des aptitudes en leadership.

Qualifications

• Expérience significative dans la gestion hôtelière, préférence pour les marques Hilton et Marriott.
• Capacité à diriger et à coacher des équipes.
• Compréhension des impacts financiers et opérationnels.

Responsibilities

• Surveiller la performance et la conformité des hôtels de la chaîne.
• Guider les directeurs généraux dans l'exécution opérationnelle.
• Assurer la satisfaction des clients et résoudre les préoccupations.

Skills

Leadership collaboratif

Expérience multi-marque

Compréhension des systèmes Hilton et Marriott

Job description

Who you will be working with - Milestone Hotel Management

Milestone Hotel Management has been dedicated to creating an amazing guest experience since 2006 with Hilton and Marriott branded hotels. At Milestone, we believe that when we treat our associates like family, they naturally extend that same warmth and care to our guests. By fostering a supportive, respectful, and inclusive environment behind the scenes, we empower our team to bring their best selves to work every day. When associates feel valued and connected, it reflects in every smile, every greeting, and every thoughtful gesture—creating a welcoming atmosphere where guests truly feel at home.

The ideal candidate for this position

The Regional Hotel Operations Manager is responsible for overseeing the performance, compliance, and profitability of a cluster of Hilton and Marriott-branded hotels. This hands-on leadership role supports General Managers and their teams in delivering exceptional guest experiences, maintaining brand standards, and achieving financial targets. The ideal candidate will have strong multi-brand experience, a collaborative leadership style, and a deep understanding of both Hilton and Marriott systems and expectations.

Primary responsibilities

Ownership & Corporate Communication

• Serve as the primary liaison between ownership and the hotel operations teams.
• Provide regular updates to ownership on performance, challenges, and opportunities.

Operations Leadership

• Oversee daily hotel operations with property-level leadership across all properties, ensuring alignment with brand and company standards.
• Support and guide General Managers in operational execution, problem-solving, and guest service excellence.
• Conduct regular property visits to maintain visibility and provide real-time support.

Brand Compliance & Quality Assurance

• Ensure all properties meet or exceed Hilton and Marriott QA standards and inspection requirements.
• Manage the implementation and follow-up of Property Improvement Plans (PIPs).
• Monitor and enhance performance metrics on brand platforms (e.g. SALT, GSS, etc.).

Financial Performance

• Monitor and analyze property-level financial results (ADR, RevPAR, GOP, NOI).
• Working with above-property and property-level leadership to create and monitor annual budgets.
• Collaborate with GMs and corporate team to develop budgets, forecasts, and cost control initiatives.
• Identify opportunities to improve operational efficiency and profitability.

Team Development & Leadership Support

• Mentor and develop GMs and department heads, providing consistent coaching and feedback.
• Oversee recruitment, onboarding, and succession planning at the property level.
• Promote a high-performance, service-oriented culture across all hotels.

Guest Satisfaction & Service Delivery

• Support properties in maintaining top-tier service scores and resolving escalated guest concerns.

Revenue & Sales Strategy Alignment

• Work with property and centralized sales teams to optimize local market opportunities.
• Support revenue management efforts by ensuring rate strategies are properly executed on-property.

Operational Standardization

• Identify and implement operational best practices across all hotels to ensure consistency and efficiency.
• Drive consistency in SOPs, reporting, and brand/program initiatives.

Source: Hospitality Online