Regional Director of Operations

Vision Innovation Partners; Annapolis (MD); On-site; USD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation package

Excellent comprehensive benefits

401(K)

Eye care discounts

Continuing education allowances

Career growth and development

PTO and holidays off

Job summary

Vision Innovation Partners seeks a Regional Director to oversee operations across multiple ophthalmology practices in the Mid-Atlantic. This field-based role focuses on operational effectiveness, strategic planning, and developing new services and business relationships.

You will lead regional teams to meet organizational goals, drive performance improvements, and ensure alignment with VIP’s mission and values.

Qualifications

• Bachelor’s degree in healthcare admin/related field with at least five years of healthcare management experience.
• COE certification preferred.
• Master’s in health administration or MBA preferred.
• Knowledge of ophthalmology operations strongly preferred.
• Management experience including hiring, performance management, conflict resolution, coaching, and training.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

Responsibilities

• Achieve KPIs across revenue, expenses, utilization, and patient satisfaction.
• Ensure productive schedules and pursue new business opportunities.
• Oversee practice analytics including financial and compliance.
• Lead integration of ophthalmology acquisitions into the platform.
• Provide leadership to regional practices and align with company goals.
• Collaborate with Lead Providers to monitor metrics.
• Coordinate staffing and empower site teams to meet goals.
• Address performance issues and mentor managers.
• Work with COO and managers to improve site performance.
• Manage office audits, practice reviews, and reporting.

Skills

Leadership

Staff development

Financial management

MS Office

Healthcare operations

Education

Bachelor’s degree in healthcare administration, business administration, or related field

Master’s in health administration (MHA) or MBA

Certified Ophthalmic Executive (COE)

Tools

MS Office

Job description

At Vision Innovation Partners, we exist to protect and restore vision. Because Vision is our Mission, everyone at VIP focuses on providing great patient outcomes and experiences. A career at VIP provides opportunities for growth and development, and a culture centered on our Shared Values – PATIENTS.

Our Regional Directors are cross-functional leaders who develop, implement and oversee the operations of multiple physician practices with the leading platform for ophthalmology service providers in the Mid-Atlantic region. This is a field-based positions with primary locations in the Northen Viginia and Maryland area. Additionally, this role focuses on operational effectiveness, strategic planning, and development of new services and business relationships.

Responsibilities

What You Will Do:

• Achieves Key Performance Indicators including revenue and expense targets, conversion rates, provider utilization, cancellation & no-show rates, optical sales, patient satisfaction and staff engagement and retention.
• Assures productive, full schedules for each provider and strategically plans and successfully implements new business opportunities.
• Responsible for practice(s) analytics including financial and compliance.
• Leads successful integration of multiple ophthalmology acquisitions and ensures business practices are assimilated into the platform operational channels.
• Provides visible support and manages the operations of assigned regional practices to ensure they are positioned to meet or exceed company goals.
• Collaborates with Lead Providers to educate them on company metrics that support their business goals.
• Partners with the Lead Providers and clinic managers to initiate and manage employee practices to empower and reward site teams for meeting goals and demonstrating behaviors consistent with the company’s mission, vision, and values.
• Provides leadership to clinical managers to resolve performance issues, provide positive feedback, and take appropriate corrective action when needed.
• Partners with clinic managers to assess and maintain appropriate staffing levels in assigned regional sites.
• Partners with Lead Providers, Chief Operating Officer, and clinic managers to identify and execute corrective action to improve site performance.
• Manages all office audits, practice reviews and reporting.

Qualifications

What You Will Bring:

• Bachelor’s degree from an accredited university in healthcare administration, business administration, or a related field, with a minimum of five years of management experience in a healthcare setting, or an equivalent combination of education and experience.
• Certified Ophthalmic Executive (COE) certification preferred.
• Master's in health administration (MHA) or master's in business administration (MBA) is preferred.
• Knowledge of general ophthalmology operations is strongly preferred.
• Management experience including hiring, performance management, conflict resolution, coaching, and training. An engaged management style is required with the ability to mentor, lead, and become part of a tenured team.
• Maintains and applies a broad understanding of financial management principals to ensure decisions are fiscally sound and responsible.
• Demonstrates a desire and drive to acquire necessary knowledge, skills, and competences to best serve the needs of the organization, its members, and the patient outcomes.
• Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).

What We Offer

• Competitive compensation package
• Excellent comprehensive benefits
• 401(K)
• Significant eye care discounts
• Continuing education allowances
• Career growth and development
• PTO and holidays off

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.