Regional Director, Nurse Navigation & Care Programs

HCA Healthcare; Florida; On-site; USD 140,000 - 220,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Paid time off

401(k) match

Education support

Other benefits

Job summary

HCA Healthcare in Florida seeks a Director of Patient Navigation to drive operational excellence across the East Florida Division, leading navigation programs, collaborating with Corporate and Division leadership to advance evidence-based care and optimize patient outcomes.

You will mentor managers and nurse navigators, develop service line strategies, monitor KPIs, and communicate progress to executives. Travel up to 50% and relocation flexibility may be required.

Qualifications

• Bachelor’s degree - Required
• 5+ years of experience in a leadership role - Required
• 3+ years of experience in program development - Preferred
• 1+ year(s) of experience in service line leadership – Preferred
• Ability to travel up to 50%

Responsibilities

• Collaborate with division and facility leadership to implement program improvements across the enterprise
• Execute on strategic initiatives to maximize navigation to support service line goals
• Collaborate with service line leaders to ensure connectivity, intelligence sharing, and alignment
• Motivate and lead a high-performance team of navigation managers across service lines; attract and retain talented team members, provide mentoring and develop top talent potential
• Develop a thorough understanding of the different service line navigation programs
• Evaluate quality and effectiveness of division navigation programs, analyzing appropriate internal and external data to identify opportunities to improve service and outcomes
• Educate key stakeholders on the role and benefits of navigation programs through ongoing outreach
• Identify and implement strategies to improve patient retention through navigation tactics
• Monitor and report on program performance, including programmatic, outcome, and financial metrics with a focus on efficient, actionable communications
• Implement and provide ongoing support for group network navigation model that will support all navigation services across the enterprise
• Develop and leverage excellent working relationships with Corporate Executives and Service Line Leaders, Division leadership, Division Service Line Leaders, Facility CEOs, COOs and VPs, relevant physicians, Marketing Directors and other key stakeholders as appropriate
• Identify, develop and maintain relationships with strategic physician partners, in collaboration with the division’s Physician and Provider Relations team
• Collaborate with Division, Corporate and Service Line leadership in evaluating the FTEs needed to support Service Line navigation, including expansion and realignment of various navigation programs.

Skills

Leadership

Travel readiness

Education

Bachelor’s degree

Job description

HCA Healthcare in Florida seeks a Director of Patient Navigation to drive operational excellence across the East Florida Division, leading navigation programs, collaborating with Corporate and Division leadership to advance evidence-based care and optimize patient outcomes.

You will mentor managers and nurse navigators, develop service line strategies, monitor KPIs, and communicate progress to executives. Travel up to 50% and relocation flexibility may be required.