Regional Director Hearing Care - Michigan

Sonova USA, Inc.; Detroit (MI); On-site; USD 110,000 - 130,000; Full time

Job summary

Sonova USA, Inc. is seeking a Regional Director, Hearing Care for Michigan. You will direct the Regional Manager and a team of Hearing Care professionals, driving sales budgets and KPIs while coaching staff and ensuring exceptional customer care.

You will lead talent initiatives, oversee operations and capital projects, and travel regionally up to 75% to support clinics and growth in the Michigan region.

Qualifications

• Requires a Bachelor’s degree or equivalent experience.
• MBA preferred.
• Minimum 2–3 years of multi-unit management in a sales/retail environment.
• Experience in hearing healthcare is a plus.
• Willingness to travel up to 75% regionally.

Responsibilities

• Lead and direct the Regional Manager, Hearing Care and a team of professionals to achieve KPIs and budgets.
• Coach and develop staff, manage recruitment, performance, and succession plans.
• Drive customer-focused care and ensure HIPAA/compliance adherence.
• Collaborate with other leaders on talent management initiatives and capital projects.
• Oversee portfolio management, real estate coordination, and brand standards.

Skills

Leadership

Sales management

KPI tracking

Coaching & mentoring

Multi-unit management

Communication

Education

Bachelor's Degree

MBA (preferred)

Tools

Microsoft Office

PowerPoint

Excel

Job description

Who we are

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you'll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Michigan, United States

Regional Director Hearing Care - Michigan

Job Specifications

Department: Sales

Reports To: Senior Director, Sales

Grade:

FLSA: Exempt

Job Type: Retail

Award Type: $110 - 130,000 + Annual Bonus

Management: Yes No # Direct Reports: 15-30

# Indirect Reports: 20-30

Travel Required: Yes No

Percentage: up to 75% regionally

Job Description

Regional Director, Hearing Care

Position Summary

As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals and support staff in a designated region. As a strong leader you will guide, coach and mentor your team while leveraging your strong business acumen to drive your team towards achieving sales budget, assigned key performance indicators (KPIs) and profit. The RD will lead the team to provide an exceptional customer experience, through providing the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

Your role at AudioNova

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP),Gross Margin, Local Contribution Margin (LCM), ASP, Help Rate and Same Day Help
• Manage, coach and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development and performance management
• Effectively manage and support change management initiatives, ensuring smooth transition while minimizing disruption to the organization
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach by exploring the customer's lifestyle needs through MEET customer journey and services, providing best practices for all customer visits, and motivating the customers to improve their quality of life through the use of the latest hearing care solutions.
• Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state mandated CEUs and billing requirements of all dispensing employees
• Ensure that all employees adhere to AudioNova's customer and sales process, which includes but is not limited to applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives including development, appraisal, succession planning, performance management while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) & Internal Leadership Recruitment Rate (ILRR)
• Lead HearMe strategies to improve engagement across the region to achieve a positive sustainable engagement score
• Maintain awareness of industry trends and developments including competitor intel, Telehealth, Omnichannel, and online sales
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state and federal laws as well as AudioNova brand standards
• Perform other assigned duties and responsibilities

This document describes the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.

Job Qualifications

Education:

• Bachelor's Degree, or Equivalent Experience required
• MBA, preferred

Certifications:

• Not applicable

Industry/Product Knowledge Required:

• Hearing Healthcare, Medical Retail, Retail

Skills/Abilities:

• Effective and professional verbal, written, and virtual communication skills
• Strong business acumen
• Marketing and promotion experience
• Solid analytic and problem solving skills
• Strong leadership, coaching, mentorship and counseling skills
• Multi-unit management experience
• Experience with Microsoft Office and Outlook, especially PowerPoint & Excel

Work Experience:

• Minimum 2 to 3 years relevant multi-unit management experience
• Previous business management experience
• Hearing Healthcare management experience a plus
• Proven marketing, sales and business growth success within a high-touch customer-focused environment

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.