Regional Director Hearing Care – Washington

Sonova Group; Washington (District of Columbia); Hybrid; USD 110,000 - 130,000; Full time

Job summary

Sonova Group in Washington is seeking a Regional Director, Hearing Care to lead the Regional Manager and a team of Hearing Care Professionals across the Washington region, driving sales targets, KPIs, and exceptional patient care in line with AudioNova standards.

This leadership role requires a Bachelor's degree (MBA preferred) and willingness to travel 50–60% to grow the business, support clinics, and ensure aligned customer care. Salary and bonus information are provided in the posting.

Qualifications

• Bachelor's Degree or equivalent experience required; MBA preferred
• Willing to travel up to 50–60%
• Hearing Healthcare, Medical Retail, or Retail experience is a plus
• Effective and professional verbal, written, and virtual communication skills
• Strong business acumen
• Marketing and promotion experience
• Solid analytical and problem-solving skills
• Strong leadership, coaching, mentorship, and counseling skills
• Experience with Microsoft Office and Outlook, especially PowerPoint and Excel

Responsibilities

• Lead and inspire the sales team to achieve KPIs such as revenue targets, ASP, Gross Margin, Local Contribution Margin, Help Rate, and Same Day Help
• Manage, coach, and develop a team of Hearing Care Professionals and support employees
• Effectively manage and support change management initiatives
• Motivate the team to embrace AudioNova's policies and procedures
• Ensure a customer-centered approach by understanding lifestyle needs and guiding best practices
• Ensure compliance with local and global policies, HIPAA, CEUs, and billing requirements
• Collaborate with leaders to execute talent management initiatives and KPI goals
• Lead strategies to improve regional engagement and growth

Skills

Leadership

Coaching

Business acumen

Marketing experience

Analytical skills

Communication skills

Education

Bachelor's degree or equivalent

MBA preferred

Tools

Microsoft Office

PowerPoint

Excel

Outlook

Job description

At Sonova, we envision a world where everyone can enjoy the delight of hearing. This vision inspires us and fuels our commitment to developing innovative solutions that improve hearing health and human connection - from personal audio devices and wireless communication systems to hearing aids and cochlear implants. We're dedicated to providing outstanding customer experiences through our global audiological care services, ensuring that everyone has the opportunity to engage fully with the world around them.

Guided by a culture of continuous improvement that fosters resilience and self-motivation, our team is united by a shared commitment to excellence and a deep sense of pride in our work, each of us playing a vital role in creating meaningful change,

Here you’ll find a diverse range of opportunities that span both consumer and medical solutions and the freedom to shape your career while making an impact on the lives of others. Join us in our mission to create a more connected world, where every voice is heard and every story matters.

Washington, United States

Regional Director Hearing Care - Washington

166013

AudioNova | A Sonova Brand

Regional Director of Hearing Care – Washington

Salary: $110,000–$130,000 + 25% Annual Bonus + Quarterly Incentives

As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. As a strong leader, you will guide, coach, and mentor your team while leveraging your strong business acumen to drive your team toward achieving sales budgets, assigned key performance indicators (KPIs), and profit. The Regional Director will lead the team to provide an exceptional customer experience through the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

Your Role at AudioNova:

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help
• Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
• Effectively manage and support change management initiatives
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions
• Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees
• Ensure that all employees adhere to AudioNova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR)
• Lead strategies to improve engagement across the region
• Maintain awareness of industry trends and developments
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state, and federal laws as well as AudioNova brand standards
• Perform other assigned duties and responsibilities

Job Qualifications:

• Bachelor's Degree or equivalent experience required; MBA preferred
• Willing to travel up to 50–60%
• Hearing Healthcare, Medical Retail, or Retail experience is a plus
• Effective and professional verbal, written, and virtual communication skills
• Strong business acumen
• Marketing and promotion experience
• Solid analytical and problem-solving skills
• Strong leadership, coaching, mentorship, and counseling skills
• Experience with Microsoft Office and Outlook, especially PowerPoint and Excel

Work Experience:

• Minimum 2–3 years of relevant multi-unit management experience
• Hearing Healthcare management experience is a plus
• Proven marketing, sales, and business growth success within a high-touch, customer-focused environment

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, or any other legally protected status.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer.

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.