Regional Director Hearing Care

Sonova AG; New York (NY); On-site; USD 120,000 - 145,000; Full time

Job summary

Sonova's AudioNova unit seeks a Regional Director, Hearing Care to guide a Regional Manager and a team of Hearing Care Professionals. You will coach and develop talent while driving sales budgets, KPIs and profit, maintaining the highest standards of patient care.

Your leadership will drive engagement, change initiatives and portfolio excellence, ensuring HIPAA compliance and exceptional customer experiences across the region. Travel up to 50–60% is required.

Qualifications

• Bachelor's degree required; MBA preferred.
• Willing to travel up to 50–60%.
• Hearing Healthcare / Medical Retail or Retail experience is a plus.
• Strong business acumen and promotional experience.
• Solid analytical and problem solving skills.
• Proven leadership, coaching, mentorship and counseling abilities.
• Experience with Microsoft Office and Outlook, especially PowerPoint and Excel.

Responsibilities

• Lead and inspire the sales team to achieve KPIs and revenue targets.
• Manage, coach and develop a multi-unit team including hiring and performance management.
• Guide change management initiatives and policy adoption.
• Motivate adherence to AudioNova policies and procedures.
• Drive a customer-centered approach and MEET journey fidelity.
• Ensure HIPAA compliance and billing requirements for all staff.
• Collaborate with Real Estate, Facilities & Branding on portfolio initiatives.
• Support talent management, succession planning and leadership recruitment.
• Foster engagement across the region and monitor industry trends.

Skills

Leadership

Coaching

Business acumen

Marketing

Analytics

Problem solving

MS Office

PowerPoint

Excel

Sales leadership

Education

Bachelor's degree

MBA

Tools

Microsoft Office

Outlook

PowerPoint

Excel

Job description

As a Regional Director, Hearing Care at AudioNova, you are responsible for directing and leading the Regional Manager, Hearing Care, a team of Hearing Care Professionals, and support staff in a designated region. As a strong leader, you will guide, coach, and mentor your team while leveraging your strong business acumen to drive your team toward achieving sales budgets, assigned key performance indicators (KPIs), and profit. The Regional Director will lead the team to provide an exceptional customer experience through the highest standards of care by following Pinnacle Audio Care. Talent management is a key focus in this position, as it plays a vital role in driving the overall success of the business.

Your Role at AudioNova:

• Lead and inspire the sales team to achieve KPIs such as revenue targets, Average Selling Price (ASP), Gross Margin, Local Contribution Margin (LCM), Help Rate, and Same Day Help
• Manage, coach, and develop a team of Hearing Care Professionals and support employees, including selection, hiring, development, and performance management
• Effectively manage and support change management initiatives
• Motivate the team to enthusiastically embrace the policies and procedures of AudioNova
• Ensure the team provides a customer-centered approach by exploring customers' lifestyle needs through the MEET customer journey and services, providing best practices for all customer visits, and motivating customers to improve their quality of life through the use of the latest hearing care solutions
• Ensure all employees are compliant with AudioNova's local and global policies and procedures, including HIPAA, licensing, state-mandated CEUs, and billing requirements for all dispensing employees
• Ensure that all employees adhere to AudioNova's customer and sales process, which includes, but is not limited to, applicable sales systems and processes, as well as meeting audiological requirements
• Work collaboratively with other leaders to execute on all talent management initiatives, including development, appraisal, succession planning, and performance management, while meeting other KPI expectations such as Regrettable Voluntary Turnover (rVTO) and Internal Leadership Recruitment Rate (ILRR)
• Lead strategies to improve engagement across the region
• Maintain awareness of industry trends and developments
• Collaborate with Real Estate, Facilities & Branding to execute on portfolio management initiatives such as openings, closures, renovations, refreshes, and other capital projects
• Experience in transition and integration of new clinics and employees through acquisition or greenfield
• Foster a culture that aligns with the values and vision of AudioNova
• Support the Senior Director, Sales with strategic projects
• Ensure compliance with all local, state, and federal laws as well as AudioNova brand standards
• Perform other assigned duties and responsibilities

Job Qualifications:

• Bachelor's Degree or equivalent experience required; MBA preferred
• Willing to travel up to 50–60%
• Hearing Healthcare, Medical Retail, or Retail experience is a plus
• Strong business acumen
• Marketing and promotion experience
• Solid analytical and problem-solving skills
• Strong leadership, coaching, mentorship, and counseling skills
• Experience with Microsoft Office and Outlook, especially PowerPoint and Excel

Work Experience:

• Minimum 2–3 years of relevant multi-unit management experience
• Hearing Healthcare management experience is a plus
• Proven marketing, sales, and business growth success within a high-touch, customer-focused environment

Salary: $120,000–$145,000 + Annual Bonus, Auto Allowance

We love to work with great people and strongly believe that a diverse team makes us better. We guarantee every person equal treatment regarding employment and opportunity for employment, regardless of race, color, creed/religion, sex, sexual orientation, marital status, age, mental or physical disability, or any other legally protected status.

We thank all applicants in advance; however, only individuals selected for an interview will be contacted. All applications will be kept confidential. Sonova is an equal opportunity employer. Applicants who require reasonable accommodation to complete the application and/or interview process should notify the Director, Human Resources.

Sonova is an equal opportunity employer

We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate’s ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.