Regional Director Central Dallas, Texas

CareDx; Dallas (TX); Remote; USD 180,000 - 280,000; Full time

Benefits offered by this job

Competitive base salary and incentive

Health and welfare benefits

Gym reimbursement program

401(k) match

Employee Stock Purchase Plan

Living Donor Employee Recovery Policy

Detailed benefits on CareDx Careers

Job summary

CareDx is seeking a Regional Director to drive growth and lead a cross-functional team focused on transplant center accounts. The role emphasizes strategic account management, plan execution, and strong customer relationships across multiple CareDx products and services.

The RD will coordinate with TAMs, CLs, and MSLs, managing pipeline and performance, while collaborating with Commercial, Marketing, and Medical Affairs to deliver solutions and exceed commercial goals.

Qualifications

• Minimum of 10 years sales or strategic account management experience in the healthcare industry.
• Minimum 5 years sales management experience in the healthcare industry.
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts.
• Experience with complex, multi-touch, long sales processes (6-9 months) and closing deals.
• Willing to travel 50-75% or more, including day trips and overnight travel.
• Proficiency with Salesforce.com and MS Office applications.

Responsibilities

• Develop deep understanding of accounts, identify needs, and upsell relevant CareDx products and services.
• Lead strategic account plans to drive growth, adoption, and market share.
• Build and maintain strong customer relationships with key stakeholders.
• Forecast and manage the sales pipeline; report performance and ROI to leadership.
• Lead, coach, and develop a field team of TAMs and DSS to meet objectives.
• Collaborate with Commercial, Marketing, Medical Affairs, and Operations to create solutions.
• Monitor performance and implement improvement plans; manage cross-functional execution.

Skills

Strategic account management

Sales leadership

Stakeholder management

Healthcare industry knowledge

Analytics

Communication

Leading through influence

Tools

Salesforce.com

Excel

PowerPoint

Word

Outlook

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The CareDx Regional Director (RD) is responsible for driving growth, building strong client relationships, and leading cross-functional teams to deliver exceptional results in their assign geography. Focusing primarily on transplant center account customers, the RD will lead, manage and partner with a diverse team of regionally aligned roles, including Transplant Account Managers (TAMs), Clinical Liaisons (CL) and Medical Science Liaisons (MSL) from the Medical Affairs team. Successful RDs are agile, proven problem solvers with strategic account management expertise and strong communication skills, possessing the ability to provide clear direction and hold the regional team accountable to execution and results. The RD role reports directly to the Sr Area Director.

Strategic Account Management: Develop a deep understanding of account's needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.

Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.

Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.

Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for executive leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators

Lead, Manage, and Coach: Lead, manage, and coach a field team consisting of TAMs and DSS to achieve business objectives and deliver exceptional customer service.

Team Development: Foster a positive and collaborative team environment, providing ongoing training and development opportunities to enhance team performance.

Performance Management: Monitor and evaluate team performance, providing regular feedback and implementing improvement plans as necessary.

Collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications:

• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Minimum 5 years sales management experience in the healthcare industry
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments
• Experience with complex, multi-touch, long sales processes/cycles (6-9months) and closing deals
• Track record of developing effective commercial strategies that maximize business outcomes
• Demonstrated, proven track record developing high performing teams and building collaborative relationships within the organization and with external customers
• Strong written and oral communication & organizational skills
• Must be willing to travel 50- 75% or greater, including frequent day trips and overnight travel
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools
• Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth
• Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans
• Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
• Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes
• Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results
• Leading Through Influence: Builds alignment and mobilizes cross-functional stakeholders without direct authority to advance strategic priorities, overcome barriers, and achieve shared business and customer outcomes.

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full‑time employee who makes the self‑less act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

The U.S. EEO posters are available here .

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.