Cardiothoracic Transplant Account Manager

CareDx; Houston (TX); Remote; USD 230,000 - 260,000; Full time

Benefits offered by this job

Base salary + incentive

Health and welfare benefits

401(k) match

Employee Stock Purchase Plan

Pre-tax commuter benefits

Gym reimbursement

Job summary

CareDx is a leader in precision medicine diagnostics focused on transplant, oncology, and cell therapy. The Transplant Account Manager will drive adoption and growth of our transplant diagnostics portfolio, focusing on heart and lung programs and collaborating with SAM, clinical liaisons, and MSLs to execute account plans.

The role requires deep clinical knowledge of transplantation, strong communication, and the ability to manage a multi-stakeholder sales process.

Qualifications

• Bachelor's degree required; MBA preferred.
• Minimum of 10 years sales or strategic account management in healthcare.
• Experience selling into hospitals, hospital/health systems, or enterprise accounts.
• Track record of developing effective account strategies in a matrixed organization.
• Strong written and oral communication & organizational skills.
• Willing to travel up to 75%, including day trips, overnight travel, and some weekends.
• Field-based role for at least 4 days per week.
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and PowerBI.
• Clinical or sales experience in Transplant, Cardiology, Respiratory, Pulmonology, Molecular Diagnostics and Lab.
• Deep clinical knowledge of transplantation preferred.

Responsibilities

• Strategic Account Management: Understand account needs and upsell/cross-sell CareDx products and services.
• Strategic Planning: Develop and execute long-term account strategies to drive growth.
• Product Knowledge: Maintain clinical and technical proficiency with CareDx offerings.
• Building Relationships: Identify stakeholders and collect feedback to drive satisfaction.
• Managing the Sales Pipeline: Forecast, track progress, and report results to leadership.
• Cross-team Collaboration: Partner with Commercial, Marketing, Medical Affairs and Operations to address customer needs.

Skills

Strategic account mgmt

Healthcare sales

Stakeholder management

Communication

Travel up to 75%

Education

Bachelor's degree

MBA preferred

Tools

Salesforce.com

PowerBI

Excel

PowerPoint

Outlook

Job description

CareDx is a leading precision medicine diagnostics company advancing care in transplant, specialty oncology, and cell therapy. Through our innovative portfolio of molecular diagnostics, digital health solutions, AI-powered data and analytics, and patient support services, we partner with healthcare providers, patients, and biopharma organizations to help inform clinical decision-making and improve patient outcomes.

At CareDx, every employee has the opportunity to contribute to innovations that help transform patient care and improve lives.

The Transplant Account Manager (TAM) is responsible for driving adoption and volume growth of the CareDx transplant diagnostics portfolio and ecosystem (www.caredx.com/products-and-services/transplant-services). Focusing primarily on heart and lung programs in the transplant center, the TAM will coordinate and collaborate with the Solutions Account Manager (SAM), Clinical Liaisons, and Medical Science Liaisons (MSL) to develop and execute account level growth strategies. Successful TAMs are collaborative, agile problem solvers with strategic account management and sales experience, possessing strong communication skills and clinical aptitude, taking a patient centric approach to delivering results. The TAM role reports directly to the Regional Director (RD).

Essential Duties & Responsibilities:

• Strategic Account Management: Develop a deep understanding of account's needs, objectives, and challenges in order to provide tailored solutions that meet their requirements. Identify new business opportunities within existing accounts to upsell and cross-sell relevant CareDx products, solutions or services.
• Strategic Planning and Executing Account Plans: Develop and execute strategic plans to drive business growth and achieve sales targets. Create and implement long-term, account-specific strategies and tactics to drive adoption, gain market share, expand the CareDx footprint and achieve commercial goals.
• Product Knowledge and Clinical & Technical Proficiency: Possess an understanding of therapeutic area, scientific concepts, testing platforms, mechanisms and processes; as well as supportive key clinical studies.
• Building Strong Customer Relationships: Identify key customer stakeholders and influencers, establishing strong relationships and partnerships, continually soliciting feedback on additional needs, products, and features. Resolve customer issues promptly and efficiently, managing expectations and ensuring customer satisfaction.
• Managing the Sales Pipeline: Forecast and manage the sales pipeline and growth strategies to track progress towards objectives at both the account and regional levels. Prepare regular performance reports for regional leadership, providing insights into strategy effectiveness, ROI, and key other performance indicators
• Leading through influence while collaborating with Internal Teams: Partner with Commercial, Marketing, Customer Experience, Medical Affairs, Market Access and Operations teams to develop creative solutions that address customer needs.

Qualifications:

• Bachelor's degree required, advance degree (e.g., MBA) preferred
• Minimum of 10 years sales or strategic account management experience in the healthcare industry
• Experience selling into hospitals, hospital/health systems, and/or enterprise-level accounts, navigating across multiple levels of stakeholders and departments.
• Track record of developing effective account strategies that maximize business outcomes in a highly matrixed organization
• Strong written and oral communication & organizational skills
• Must be willing to travel up to 75%, including frequent day trips, overnight travel, and some weekend conferences
• Willing to be in the field and customer facing a minimum of 4 days per week
• Proficient with Word, Excel, PowerPoint, Outlook, Salesforce.com and analytical tools like PowerBI
• Clinical or sales experiences in Transplant, Cardiology, Respiratory, Pulmonology, Molecular Diagnostics and Lab
• Deep clinical knowledge of transplantation is strongly preferred

Role Competencies:

• Healthcare Market Understanding: Anticipates the potential business implications of an evolving healthcare marketplace and identifies new opportunities for growth
• Business & Territory Planning: Aligns market and customer needs and insights with CareDx products, solutions and services to develop strategic action plans
• Analytics and Insight Generation: Leverages many sources of complex business and customer data to generate insights, identify market trends and opportunities, and inform decision making.
• Account Management: Develops a deep understanding of customer needs and aligns them with CareDx products, solutions and services to attain mutually beneficial outcomes
• Consultative Selling Agility: Applies selling skills to understand and meet customer needs and ensure sales execution is compliant and strategically aligned with business objectives to maximize sales results

Additional Details:

Every individual at CareDx has a direct impact on our collective mission to improve the lives of organ transplant patients worldwide. We believe in taking great care of our people, so they take even greater care of our patients.

Our competitive Total Rewards package for US Employees includes:

• Competitive base salary and incentive compensation
• Health and welfare benefits, including a gym reimbursement program
• 401(k) savings plan match
• Employee Stock Purchase Plan
• Pre-tax commuter benefits
• And more!
• Please refer to our page to view detailed benefits at https://caredx.com/company/careers

In addition, we have a Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.

With products that are making a difference in the lives of transplant patients today and a promising pipeline for the future, it's an exciting time to be part of the CareDx team. Join us in partnering with transplant patients to transform our future together.

Remote: US Only roles

CareDx, Inc. is an Equal Opportunity Employer-vets/disabled, and participates in the E-Verify program.

The U.S. EEO posters are available here.

This is an anticipated base salary range plus incentive variable compensation in the United States. The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to the type and length of experience within the job, type and length of experience within the industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. CareDx is a multi-state employer, and this salary range may not reflect positions that work in other states.

$230,000 - $260,000 USD