Regional Director (Austin, TX)

CWS Apartment Homes; Austin (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Rental discount (onsite) 50%

Medical/Dental/Vision plans

Company-paid life and disability

Paid parental leave

401(k) plan with match

Tuition reimbursement

Flexible spending accounts

Fitness Bucks

Paid time off

Company holidays

Floating holiday

Birthday holiday

Job summary

CWS Apartment Homes in Austin, TX seeks a Regional Director to lead a portfolio of 104 properties with 30,000+ Class A units across North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee and Washington. Location: Austin, TX.

The role reports to a Vice President of Operations and manages 30+ on‑site employees, with growth plans to 150 properties in five years. Strong leadership and financial acumen are essential.

Qualifications

• Four-year bachelor’s degree preferred; graduate degree a plus.
• 10+ years of progressive management experience in the multifamily real estate sector.
• Knowledge of industry trends, best practices, rules, and regulations.
• Proficiency in Microsoft Office programs, especially Excel.
• Proficiency in property management systems such as Yardi or similar software and revenue management systems.
• Valid driver’s license and current automobile insurance.

Responsibilities

• Oversee all aspects of property management for a portfolio of apartment communities, ensuring operational excellence and compliance with safety practices.
• Implement operating policies, regulatory requirements, and standards to keep properties clean, safe, and fully functional.
• Recruit, hire, train, retain, and lead team members within the assigned portfolio.
• Support, mentor, and hold on‑site managers accountable to provide a safe and superior living experience.
• Drive growth and development of team members through feedback and coaching.
• Lead and support large teams across maintenance, leasing, and operations divisions.
• Meet objective budgeted financial goals and manage leasing and operational strategies for the portfolio.
• Lease properties at or above market rate for new and existing residents.
• Use finance, revenue management, personnel, and project management skills to exceed specific financial goals and manage controllable expenses versus budget.
• Provide timely notification and action planning when variances arise and mitigate negative variances.
• Conduct regular property inspections to ensure sound tour path, living conditions, and cleanliness.
• Review safety inspections and incident reports; address patterns or other concerns.
• Ensure property presentation meets expectations, focusing on the tour route and unit conditions.
• Escalate concerns related to safety and wellbeing of people or property as appropriate.
• Deliver exceptional customer service, resolving resident complaints promptly and professionally.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain a four‑star or greater rating on Google for each property within the portfolio.
• Ensure employee engagement remains high across the portfolio.
• Effectively problem‑solve by diagnosing the issue, communicating clearly, recommending remedies, and following through until resolution.
• Collaborate with corporate departments in income, expenses, physical issues, personnel, safety, and security, establishing credibility and trust.

Skills

Industry knowledge

Leadership

Education

Bachelor's degree

Graduate degree

Tools

Excel

Yardi

Revenue management systems

Job description

Regional Director

Position reports to a Vice President of Operations. Portfolio: 104 properties, 30,000+ class A units across North Carolina, California, Georgia, Texas, Colorado, Arizona, Tennessee, and Washington. CWS expects the portfolio to grow to 150 properties in the next five years. Approximately 30+ on‑site employees report through this position. Location: Austin, TX.

Responsibilities

• Oversee all aspects of property management for a portfolio of apartment communities, ensuring operational excellence and compliance with safety practices.
• Implement operating policies, regulatory requirements, and standards to keep properties clean, safe, and fully functional.
• Recruit, hire, train, retain, and lead team members within the assigned portfolio.
• Support, mentor, and hold on‑site managers accountable to provide a safe and superior living experience.
• Drive growth and development of team members through feedback and coaching.
• Lead and support large teams across maintenance, leasing, and operations divisions.
• Meet objective budgeted financial goals and manage leasing and operational strategies for the portfolio.
• Lease properties at or above market rate for new and existing residents.
• Use finance, revenue management, personnel, and project management skills to exceed specific financial goals and manage controllable expenses versus budget.
• Provide timely notification and action planning when variances arise and mitigate negative variances.
• Conduct regular property inspections to ensure sound tour path, living conditions, and cleanliness.
• Review safety inspections and incident reports; address patterns or other concerns.
• Ensure property presentation meets expectations, focusing on the tour route and unit conditions.
• Escalate concerns related to safety and wellbeing of people or property as appropriate.
• Deliver exceptional customer service, resolving resident complaints promptly and professionally.
• Ensure service requests are completed in a timely and satisfactory manner.
• Maintain a four‑star or greater rating on Google for each property within the portfolio.
• Ensure employee engagement remains high across the portfolio.
• Effectively problem‑solve by diagnosing the issue, communicating clearly, recommending remedies, and following through until resolution.
• Collaborate with corporate departments in income, expenses, physical issues, personnel, safety, and security, establishing credibility and trust.

Qualifications

• Four‑year bachelor’s degree preferred; graduate degree a plus.
• 10+ years of progressive management experience in the multifamily real estate sector.
• Knowledge of industry trends, best practices, rules, and regulations.
• Proficiency in Microsoft Office programs, especially Excel.
• Proficiency in property management systems such as Yardi or similar software and revenue management systems.
• Valid driver’s license and current automobile insurance.

Benefits

• 50% apartment rental discount for onsite team members and 20% discount for all other employees.
• Multiple medical, dental, and vision plan options.
• Company‑paid life and disability insurance.
• Paid parental leave.
• 401(k) plan with company match.
• Pet insurance, tuition reimbursement, flexible spending and health savings account options.
• Fitness Bucks program to cover fitness‑related activities and equipment.
• Paid time off, company holidays, a floating holiday, and a birthday holiday.

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. The above statements are intended to describe the general nature and level of work being performed.