Regional Director

ADP, Inc.; Richmond (VA); On-site; USD 110,000 - 165,000; Full time

Job summary

ADP, Inc. in Richmond, VA is seeking a Regional Director to lead the operational, financial, and team performance of a multifamily portfolio. The role oversees seven properties totaling about 1,533 units and directly supervises Property Managers while aligning with company goals.

The position requires 5–7 years in multifamily with a regional/director track, proficiency in Yardi and MS Office, and up to 60% travel within the region and to the Philadelphia Home Office.

Qualifications

• Bachelor’s degree required; CPM/ CAPS certification preferred.
• Minimum 5-7 years of multifamily experience, including at least 3 years in a Regional Manager or Director-level role.
• Experience overseeing portfolios of 1,000+ units preferred.
• Ability to travel within the region up to 60%.

Responsibilities

• Oversee operations, leasing performance, resident experience, and property conditions across the portfolio.
• Conduct site visits and quarterly inspections to review staffing, maintenance, and performance.
• Supervise, coach, and support Property Managers within the region.
• Lead accountability, performance feedback, and HR onboarding/training initiatives.
• Oversee capital improvements, budgets, and vendor performance.
• Review monthly financials, leasing reports, and property performance against budget.
• Ensure compliance with company policies, Fair Housing, ADA, and housing laws.
• Support acquisitions, dispositions, refinancing, and investor tours as needed.

Skills

Leadership

Finance analysis

Communication

Organization

Problem solving

Travel readiness

Education

Bachelor’s degree

CPM/ CAPS certification preferred

Tools

Yardi

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

The Regional Director is responsible for the operational, financial, and team performance of a multifamily portfolio in Richmond, VA, currently consisting of approximately seven properties and 1,533 units. This role provides direct leadership to Property Managers, oversees property performance, supports capital projects, and ensures alignment with company goals and policies.

Essential Job Functions

• Oversee daily operations, leasing performance, resident experience, and property conditions throughout the assigned portfolio.
• Conduct regular site visits and quarterly inspections to review staffing, maintenance, resident concerns, and overall property performance.
• Partner with corporate teams to resolve operational concerns and improve processes.
• Directly supervise, coach, and support Property Managers within the region.
• Conduct regular one-on-one meetings, provide performance feedback, and lead accountability efforts.
• Support hiring, onboarding, training, and employee engagement initiatives in partnership with Human Resources.
• Oversee capital improvements, renovations, deferred maintenance, vendor performance, and project budgets.
• Review monthly financials, leasing reports, capital expenditures, and property performance against budget.
• Ensure compliance with company policies, Fair Housing, ADA, and applicable housing laws and regulations.
• Support acquisitions, dispositions, refinancing, investor tours, and property business plans as needed.
• Represent the company professionally and provide operational insight for regional and company initiatives.

Knowledge, Skills, and Abilities

• Bachelor’s degree required; CPM, CAPS, or similar certification preferred.
• Minimum 5-7 years of multifamily experience, including at least 3 years in a Regional Manager or Director-level role.
• Experience overseeing portfolios of 1,000+ units preferred.
• Strong leadership, financial analysis, communication, organization, and problem-solving skills.
• Experience with Yardi and proficiency in Microsoft Excel, Word, and Outlook required.
• Ability to travel within the region and to the Philadelphia Home Office up to 60%.

Physical and Other Requirements

• Ability to sit, stand, walk, communicate, and use hands to perform job duties.
• Ability to occasionally lift up to 15 pounds.
• Ability to work evenings, weekends, holidays, or overtime as needed.
• Ability to maintain high ethical standards and exercise sound judgment.