Regional Director

FirstService Residential

Charleston (SC)

On-site

USD 100,000 - 150,000

Full time

14 days+

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Benefits offered by this job

Comprehensive medical plans

Dental and vision coverage

401k with company match

Paid time off and holidays

Job summary

A premier residential services company is looking for a Regional Director to manage client relationships and lead a team of community managers. Responsibilities include developing strategic plans, ensuring client retention, and overseeing property management services. The ideal candidate should have a bachelor’s degree, extensive experience in property management, and strong leadership skills. This is a full-time position located in Charleston, SC, offering competitive salary and comprehensive benefits.

Qualifications

5 to 7 years’ experience in property management, construction or hospitality preferred.
Experience in operations, account management or relationship management is an asset.

Responsibilities

Manage client relationships and provide business insights.
Oversee community managers and property management services.
Develop relationship management plans and action strategies.

Skills

Critical thinking

Problem solving

Judgement

Decision-making

Proficiency in Microsoft Office

Relationship management

Education

Bachelor’s degree in business or related field

Tools

Microsoft Office

Job description

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FirstService Residential provided pay range

This range is provided by FirstService Residential. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$120,000.00/yr - $120,000.00/yr

Description

Job Overview:
As a Regional Director you’ll be responsible for strategically managing client relationships by providing key business insights and expertise on all client situations that will ultimately drive loyalty, profitability and long-term client retention. A good regional director exhibits strong leadership values that epitomize the culture of unparalleled customer service within FirstService Residential.
As a Regional Director will also oversee and create an environment of ownership and accountability for a team of community managers responsible for delivering property management products and services to our client with a focus on exceptional customer service. A regional director must be adaptable and is always looking to motivate and inspire others to do their best.

Your Responsibilities

Works alongside the leadership team to devise client relationship management plans and relationship building activities based on the classification and importance of each client
Executes on relationship management activities to identify client issues and opportunities and develops detailed action plans to improve the property and client relationship, with special attention on high risk accounts
Models company culture, values and brand promise to foster and strengthen client relationships
Acts as a brand ambassador by communicating and demonstrating the value and benefits of our products and services
Builds strong relationships with board members who provide leadership to the communities managed by acting as a trusted advisor, bringing key insights and solutions to specific situations and following through on commitments with honesty and transparency
Work through, influence and understand the financial and operational goals and objectives for each client including but not limited to: developer transition, capital improvement projects, financial challenges, board goals and objectives
Takes ownership of controllable key performance indicators for their book of business: e.g. customer experience, client retention, growth, profitability, manager turnover
Is accountable for managing FirstService client contracts and obtaining timely renewals
Responsible for maintaining growth and profitability of each account through the addition of new products and services based on client needs and pricing
Attracts, develops and retains a diverse team of managers knowledgeable and capable of meeting the property management needs of each client. Supports the onboarding of new community managers
Provides ongoing support with training, coaching and developing career paths for associates that desire growth opportunities
Regularly influences and mentors community managers and their teams and communicates the importance of having a positive attitude, demonstrating professionalism and maintaining a strong work ethic
Holds self and managers accountable for completing property management tasks and activities in alignment with standard operating procedures, and owning issues and solving problems in collaboration with other departments to deliver measurable business results

Skills & Qualifications

Bachelor’s degree in business or related field from an accredited college or university
5 to 7 years’ experience in property management, construction or hospitality preferred
Experience in operations, account management or relationship management an asset
Valid state driver's license and state-mandated vehicle insurance
Possesses and maintains certification from CCAM or CAI in the field of property management strongly desired
Critical thinking, problem solving, judgement and decision-making abilities are necessary
Proficiency in computer programs like Microsoft Office, Outlook and Windows required
Ability to work with sensitive and/or confidential information

Physical Requirements

Position involves sitting, standing, stooping, kneeling, pushing, shoving, lifting, carrying and moving objects that can weigh up to 25 lbs. This movement can occur throughout the day. Must also be able to climb several flights of stairs if necessary
Must be able to sit and stand for extended periods of time
Must be able to communicate both on the phone and in person with our clients in order to resolve issues and manage the business
Must have finger dexterity for typing/using a keyboard
Must be mobile enough to move around both the office in order to make copies, send mail and faxes and to walk around the property. This could include lengthy walks on uneven areas
Talking and hearing occur continuously in the process of communicating with guests, supervisors, and other associates
Capable of working extended hours, to include evenings, weekends and holidays as necessary
This position may alternate between working indoors in a controlled climate and with proper lighting, to an outdoors setting with variable climate and lighting
Must be able to interact with all types of individuals, be mentally alert, detail oriented, and with good reasoning skills
Must be able to work on more than one assignment at a time with frequent interruptions, changes and delays. Must be able to remain focused and work effectively, efficiently, and cheerfully under such circumstances. For safety reasons, employee must remain alert to working conditions and aware of safety, health, and environmental concerns
Must be able to work effectively and cheerfully in an environment which may be stressful due to adversarial situations resulting from the proper performance of duties

What We Offer

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

Compensation

$120,000 annually

Disclaimer Statement

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.

Seniority level