Regional Desktop Support Technician (Los Angeles)

Shyft6; Santa Monica (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

A leading company is seeking two experienced Regional Desktop Support Technicians to provide onsite IT support across key offices in the Central and Western U.S. regions. These positions will ensure a consistent end-user experience while supporting various IT needs, including workstations and AV technologies. Ideal candidates will have a background in IT and strong technical skills along with a willingness to travel within their region.

Qualifications

• 2–3 years of desktop support experience in a corporate environment.
• Strong skills in Windows 10/11 and macOS.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide hands-on IT support for desktops, laptops, and mobile devices.
• Image, configure, and deploy new hardware.
• Coordinate IT support for new hire onboarding.

Skills

Windows 10/11

macOS

Microsoft 365

Interpersonal Skills

Communication Skills

Education

Associate’s or Bachelor’s degree in Information Technology

Tools

ServiceNow

ManageEngine

Intune

SCCM

Job description

Full time | Shyft6 | United States

Posted On 06/09/2025

Job Information

Consulting

Market Rate

State/Province California

City Santa Monica

90401

Job Description

Job Title: Regional Desktop Support Technician

Department: End User Computing

Location:

- Western Region (LA or San Francisco)

Reports To: Director of End User Computing

Position Summary

We are hiring two experienced Regional Desktop Support Technicians to provide onsite IT support across key offices in the Central and Western U.S. regions. These roles will be responsible for supporting end-user technology needs—including workstations, peripherals, conference room equipment, and business-critical software—while serving as the onsite escalation point for technical issues.

Each technician will be based in a primary office (Chicago, Los Angeles, or San Francisco) and will travel periodically to other sites within their assigned region to deliver high-touch support and ensure a consistent end-user experience across locations.

Key Responsibilities

1. Regional Desktop Support

• Provide hands-on IT support for desktops, laptops, monitors, printers, and mobile devices at assigned office(s)

• Serve as the primary onsite IT contact for the local office and as the traveling technician for other regional sites.

• Collaborate with remote IT teams to resolve escalations that require physical presence or advanced troubleshooting.

2. Device Imaging & Deployment

• Image, configure, and deploy new hardware using approved corporate standards and tools.

• Maintain accurate asset tracking and perform audits at each regional site.

• Ensure timely setup of IT equipment for new hires, including delivery and user orientation.

3. Onboarding, Offboarding & Office Moves

• Coordinate IT support for new hire onboarding and employee offboarding.

• Retrieve, wipe, and reassign devices per IT security and HR guidelines.

• Support in-office relocations and events that require IT setup or teardown.

4. AV & Conference Room Support

• Support AV technologies including Zoom Rooms, Microsoft Teams Rooms, displays, and projection equipment.

• Troubleshoot local conferencing issues and assist with hybrid meeting setups.

• Maintain documentation of conference room standards and escalate recurring problems.

5. IT Infrastructure Coordination

• Perform basic cabling, patching, and network device support under direction from the infrastructure team.

• Support local network printer installs and wireless troubleshooting.

• Assist with inventory storage, equipment shipments, and site readiness.

6. Documentation & Reporting

• Maintain site-specific procedures and user guides.

• Track ticket resolution metrics and ensure compliance with SLAs.

• Provide feedback on recurring issues to help improve service quality.

Requirements

Required Qualifications

• Associate’s or Bachelor’s degree in Information Technology or a related field, or equivalent experience.

• Minimum 2–3 years of desktop support experience in a corporate environment.

• Strong proficiency with Windows 10/11, macOS, Microsoft 365, and standard office hardware.

• Familiarity with ITSM platforms such as ServiceNow or ManageEngine.

• Excellent interpersonal and communication skills.

• Ability and willingness to travel up to 25% within assigned region:

Preferred Skills

• Experience with endpoint management tools (e.g., Intune, Endpoint Central, SCCM).

• Familiarity with AV and video conferencing support.

• IT certifications such as CompTIA A+, Microsoft MD-100/MD-101, or ITIL Foundation.

• Experience working in a fast-paced, multi-office environment.